Client Services Representative - Rivermill

We are seeking a reliable, team player for our Clinical Secretary position at our busy Outpatient Clinic in Lebanon, NH. The ideal candidate must be organized, work well independently or as part of a team, use good judgment and is customer service driven with a genuine interest in the well-being of those we serve. Previous experience working with the public in various age groups is a plus.

Position responsibilities include (Partial Listing):

• Manage multi-line phone system
• Schedule client appointments
• Manage charts
• Accept payment for co-pays or payment plans
• Accurately complete data entry in a timely manner
• Report preparation

Education:

• High School diploma

Experience:

• Relevant work experiences in an office setting.

Required Skills:

• Excellent organizational and communication skills.
• Must be flexible and demonstrate the ability to work with minimal supervision.
• Excellent customer service skills.
• Excellent computer skills and knowledge of Microsoft Office, especially EXCEL.
• Ability to learn necessary computer and technical skills essential to the position and Agency needs.
• Ability to accurately type 80 words per minute.
• Knowledge of medical terminology.
• Ability to learn necessary computer and technical skills essential to the position and Agency needs.
• Strong telephone skills and the ability to handle multi-line phone system.
• Ability to relate to staff, clients and community around a mental health system.
• Maintain skill competencies in customer service, quality improvement, compliance and safety.

Preferred Skills:

• Electronic medical record knowledge
• Certification in medical terminology
• Prior experience in a community mental health environment

Physical Requirements:

• Ability to access all Agency sites
• Ability to lift, push and/or pull 10 lbs.

Other:

• Ability to obtain and maintain Agency and/or State of New Hampshire required background check(s) to include both driving and criminal
• Understanding the importance of confidentiality and the ability to maintain that confidence

Physical Requirements:

• Ability to access all Agency sites
• Ability to lift, push and/or pull 10 lbs.

Other:

• Ability to obtain and maintain Agency and/or State of New Hampshire required background check(s)
• Understanding of the importance of confidentiality and the ability to maintain that confidence

Be a part of our team!

West Central provides a generous benefit package including medical, dental and vision insurance, 403(b) retirement plan with employer matching, life insurance, short- and long-term disability, critical illness, accident insurance, pet insurance, tuition reimbursement, local discounts, paid holidays and paid time off!

Ask us about creative work schedules, remote/hybrid work, full time/part time, geographic options, different shifts, job sharing, even cross-functional work to keep things interesting!

We are committed to continuous improvement of our employees. We provide ongoing education through e-Learning, in-service programs presented by internal staff and external presenters. CEUs are available for most in-service programs.

Loan Repayment Program: As a nonprofit organization providing services to underserved populations, you may be eligible to participate in the following loan assistance programs:

• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program – eligible up to $10,000 over 3 years

For over forty years, West Central Behavioral Health, a community mental health organization, has dedicated itself to*"...promote, preserve and strengthen the mental health and quality of life in our community.”* To accomplish this, West Central has assembled a team of talented professionals. Working together toward a common goal, our staff served nearly 2,700 children, adolescents and adults last year.

We are an Equal Opportunity Employer, Veteran- and Recovery-Friendly Workplace!