Client Services Specialist

About Us

Nurse Next Door is a national home care provider. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.

With the purpose of “Making Lives Better”, Nurse Next Door is passionate about making a difference in the lives of the people we serve.

About the Opportunity

Are you a customer service superstar who loves delivering that absolute "Wow!" experience? Do you thrive in a vibrant, fast-paced environment surrounded by passionate, like-minded people?

Our Care Services Team in Hawthorn is growing! While our essential care operations run 24/7, we are currently looking for flexible, dedicated, full-time Care Services Specialists to join our team on a rotating roster.

If you are a compassionate problem-solver who loves helping others and wants to represent a premium care brand like Nurse Next Door, we want to hear from you!

To provide seamless, around-the-clock support to our clients and partners, this role operates on a 5-day rotating roster across Monday to Sunday.

Shift Windows: Your standard shifts will be scheduled between 6:00 AM and 10:00 PM.

Location: This is a 100% office-based role at our Hawthorn headquarters.

What You’ll Be Doing Daily

Making a Difference: Proudly represent the Nurse Next Door brand, providing exceptional care, empathy, and education to clients, their families and our partners

Mastering the Puzzle: Use your sharp problem solving skills to manage and fill both short-term and long-term client schedules.

Workflow Coordination: Multi-task incoming enquiries and follow ups from both clients and caregivers via phone and email.

Active Listening: Holistically engage with callers, listening deeply to understand their needs and gather essential information.

Data Integrity: Ensure all critical details are accurately captured, documented, and communicated across the team.

Who You Are (Our Ideal Match)

• You are genuinely passionate about exceeding client expectations and spreading positivity.
• You have high emotional intelligence - active listening, compassion, and empathy come naturally to you.
• You are process-driven, love following systems, and have a sharp eye for detail.
• You thrive in busy environments; short deadlines don't rattle you.
• You are a solution oriented team player who isn't afraid to ask questions to get the job done right.

Your Skills & Experience:

• Proven experience in a customer care, call center, or scheduling environment.
• Exceptional written and verbal communication skills.
• Tech-savvy with strong computing skills (highly proficient in G-Suite: Gmail, Drive, Docs, and Calendar).
• Flexibility to work a rotating roster that includes weekend shifts.

Benefits

• Our people promise! We want to be the next step in your career and provide opportunities for career growth and progression
• An award-winning culture recognised for being disruptive and innovative within the healthcare space
• We value and appreciate the fact that you care
• We'll guide you while also giving you the opportunity to thrive on your own two feet
• We celebrate and recognise every achievement, no matter big or small