Client Services Specialist

Position: Client Services Specialist

Schedule: Full-Time, On-Site

Pay Rate: $25/hr

About The Role We’re looking for a Client Services Specialist to be the bridge between our client's customers and their sales team. In this role, you’ll manage the full order process—from entry to invoicing—while ensuring every interaction is smooth, accurate, and positive. You’ll work closely with both operations and sales, helping customers with product questions, order issues, or simply finding exactly what they need.

Responsibilities

• Interact with customers via phone and email
• Respond quickly to customer inquiries and resolve complaints in line with FDA/ISO medical standards
• Gather and evaluate information to address product and service questions
• Provide accurate pricing, delivery, and product details
• Process orders, forms, and requests through phone, email, and webstore
• Accurately set up and maintain customer accounts
• Keep thorough records of customer interactions and transactions
• Coordinate effectively with internal departments to ensure seamless service

What You Bring

Core Competencies

• Ethical, honest, and dependable
• Proactive and team-oriented
• Detail-focused, with strong follow-through
• Excellent interpersonal skills

Skills & Knowledge

• Strong organizational and time-management skills
• Solid problem-solving ability
• Clear written and verbal communication skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office Suite; openness to learning new systems

Qualifications

• Entry-level friendly
• Bachelor’s degree preferred, or 2+ years of customer service experience
• A competency test (written and verbal) may be part of the hiring process
• References will be checked

What We Offer

• A collaborative, supportive team environment
• Small business culture with a global reach
• Opportunities to learn and grow with us

Employment Type: Full-Time

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