Client Services Specialist

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do. Want to join us?

About the role

As a Client Services Specialist at Rabobank, you’ll provide exceptional support to our clients – both our Online Savings customers and our Agribusiness clients across Australia and New Zealand. This role is based in our Perth office, and welcome applicants wishing to work-full and part-time.

We keep our customers at the heart of everything we do, and we’re looking for people who share this passion for great customer experiences.

About you

If you’re currently working in a customer service role, you’ll love our shift rotation pattern (no weekends!), our manageable call volumes and our collaborative and friendly culture. It’s not essential to have worked in a call centre before or to have banking / finance experience – we have excellent training which can support you with that. What we are looking for is an exceptional customer focus, passion and a great attitude.

In addition to taking calls, part of the role will also involve responding to emails and other communications.

To thrive in this role, you’ll demonstrate:

• Excellent communication skills, both verbally and in writing.
• A professional, positive attitude and a strong customer focus.
• Ability to take ownership of customer requests and achieve first call resolution.
• Be solutions focussed and have excellent problem-solving skills.
• Have high attention to detail and work with accuracy.
• Be a team player who works well as part of a great team.

The role operates on a rotating roster, for 6 months of the year you will be working between the hours of  9am to 6pm (to align with AEST) and 8am to 5pm (during AEDT), on a 37.5-hour regular week, so thankfully no weekend or graveyard/midnight shifts required.

What can we offer you?

Wellbeing leave. These leave days support greater work/life balance and is just another way we are helping our employees to lead happier, healthier, and more fulfilling lives.

Education Assistance Program. Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.

Parental Leave that supports you and your family while giving you the freedom and flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave and an option to purchase another 2 weeks Annual Leave.

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD and Income Protection Insurance.

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

Rabobank Australia values inclusion, belonging, and positive experiences for all. Our work environment, our benefits, and the way we live our values, “Client Driven”, “Responsible”, “Professional” and “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

We will be reviewing and interviewing candidates ASAP so apply today! Please state in your cover letter your preferred hours, full-time or part-time.