Client Services Specialist

If you have a great attitude, an eye for detail, and a heart for helping others, then you could be the Client Services Specialist we're looking for at New Horizon Kennel!

Our Port Byron, IL office is looking for someone who already has front-desk/customer-facing experience and is ready for their next big career move! If that sounds like you, you can enjoy:

• Competitive pay starting at $18.00 - $20.00/hour (based on experience)
• Health insurance (for full-time employees)
• Dental and vision insurance
• A retirement plan with Employer Match
• Paid time off (PTO)
• Employee discounts
• Professional development assistance

We offer both full- and part-time positions with established schedules designed to support our team and ensure consistent, high-quality care. Join our positive, team-oriented office and play a meaningful role in caring for the pets in our community!

WHAT WE NEED FROM YOU

Required:

• 2+ years of front office, customer-facing experience
• 2+ years of experience using Microsoft applications, including Excel
• Ability to sit, stand, walk, bend, and lift up to 50 lbs. as needed
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Strong critical thinking skills and time management abilities

Preferred:

• Experience in pet care, boarding, grooming, veterinary, or service-based scheduling environments
• Associate's degree or equivalent professional experience

WHAT IT'S LIKE TO BE OUR CLIENT SERVICES SPECIALIST

This role is the heartbeat of our front office, connecting clients and team members to keep each day running smoothly and efficiently. You'll support clients in person, over the phone, and electronically-providing thoughtful, attentive service and ensuring an excellent experience.

Strong attention to detail and accuracy are essential as you schedule appointments, enter and maintain pet profiles, update records, and manage client accounts. We're looking for someone with a positive, team-focused attitude and a genuine desire to help others-along with a love for animals that matches our own.

This is a fast-paced role that requires reliability, professionalism, multitasking, and a calm, client-focused approach during busy periods.

SCHEDULE & AVAILABILITY

We offer both full-time and part-time positions with schedules created in advance.

Full-Time Availability

Candidates must be available within the following operating hours as needed:

• Monday – Friday: 7:30 AM - 6:30 PM
• Saturday: 8:00 AM - 6:30 PM
• Sunday: 3:00 PM - 7:00 PM

Part-Time Availability

Part-time team members typically work 20–30 hours per week, with shifts scheduled in advance within the following timeframes:

• Monday – Saturday: 7:30 AM to 12:30 PM or 1:30 PM to 6:30 PM

Please note: For both full- and part-time positions, schedules vary from week to week based on business needs. While you will not be scheduled for every day or shift listed above, flexibility and availability within these timeframes are important to support the team and provide excellent care.

Weekend availability is required for this role. During peak periods, including the days surrounding holidays, and other busy seasons, full availability is expected to support our team and provide the highest level of care for our clients during high-volume times.

READY TO BECOME OUR NEW CLIENT SERVICES SPECIALIST?

In operation since 2012, we have a stellar reputation in our community and the surrounding region as a modern pet care facility committed to quality services and excellent care for dogs and cats. We uphold the highest standards and do our utmost to provide a safe, comfortable, and engaging environment. Our high-performance services include grooming, lodging, training, enrichment playgroups, and more! We're not only a great place for pets to play but a great place for animal lovers to work. We offer competitive pay, great benefits, career development opportunities, and a positive work culture. Join us!

Take the first step by completing our short initial application!