Client Services Specialist

Client Services Specialist
Albany, New York | Full-Time | Monday–Friday, 9:00 AM – 5:30 PM
Starting at $22+ per hour

The Opportunity
Maggard Information Associates is expanding rapidly, and this is your opportunity to join a high-performing team that is transforming how dealerships and lenders process motor vehicle title and registration applications. As we expand nationwide, we’re also building new technology and AI-driven tools to help our team work more efficiently and deliver even better results for our clients. In this role, we’re looking for team members who are not only detail-oriented and client-focused but also ready to embrace these tools to provide the highest level of service.

As a Client Services Specialist in our Albany, NY office, you’ll play a key role in both client support and application processing, while also helping us shape the future of how we work.

Your responsibilities will include:

• Reviewing applications for accuracy and completeness before submission.
• Communicating with clients via phone, email, and chat to provide updates, resolve issues, and ensure excellent service.
• Processing title and registration applications for New York, with opportunities to expand into additional states as our national footprint grows.
• Utilizing evolving technology and AI tools as part of your daily workflow.
• Collaborating with management to identify ways to optimize processes and improve efficiency through technology.

No prior motor vehicle title or registration experience is required—we’ll provide the training. What we’re looking for is a positive mindset, strong attention to detail, and readiness to grow with us in a tech-driven environment.

What We’re Looking For

• Strong attention to detail and accuracy in all work.
• Excellent written and verbal communication skills.
• Tech-savvy mindset, with openness to learning and using new tools (including AI).
• A team player who thrives in a fast-paced, client-focused environment.
• Self-motivated, adaptable, and proactive in suggesting improvements.
• A positive, professional attitude.

About Maggard Information Associates
Maggard partners with dealerships and lenders across the country to process title and registration applications. What started in New York is now expanding nationwide, with services rolling out across all 50 states. We’re not only growing geographically—we’re investing in technology to optimize our work and deliver the highest level of service to our clients. Joining Maggard means being part of a forward-thinking organization that values performance, innovation, and growth.

Compensation & Hours

• Entry-level positions start at $22+ per hour.
• Full-time schedule: Monday–Friday, 9:00 AM – 5:30 PM.

Benefits (available after 6 months of employment)

• Paid time off (PTO).
• 401(k) retirement plan.
• Optional healthcare reimbursement arrangement.

How to Apply
If you’re looking for an opportunity to grow your career, work with a high-performing team, and help shape the future of client services through technology and innovation, we’d love to hear from you. Apply today and join Maggard as we build the future of title and registration services nationwide.

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person