The Client Services Specialist I serves as the primary point of contact for the majority of company departments, solving customer interactions and delivering exceptional service via inbound calls, outbound calls, and emails. This role involves effectively triaging support tickets and coordinating with technical departments to deliver customer solutions within SLA timelines. Specialists are responsible for maintaining a strong understanding of company policy and workflows, proficiently navigating ticketing systems, and following up on previous service provided when needed. This is a full-time role that requires on-site work two days per week; Monday-Friday on-site during first 30 days for onboarding.

Responsibilities

• Providing excellent customer service in a fast paced, high volume setting
• Answering customer interactions via phone, while actively listening to customer issues and developing effective solutions that address their specific needs
• Serving as a trusted point of contact, focusing on consistency and empathetic communication to grow lasting professional relationships with customers
• Triaging incoming emails/tickets to the appropriate teams or agent
• Monitoring incoming support channels to ensure all customer inquiries receive a fast, helpful response within our target timelines
• Providing regular follow ups with internal teams and customers to drive timely resolutions and customer satisfaction
• Collaborating internally with multiple divisions as needed

Requirements

• AA or AS in Business Administration, Office Management, or related field
• 1-2 years of experience in client relations, customer service, or technical support
• Experience in software industry preferred
• Familiar with using Google Office, CRM systems, and other ticketing systems (Zendesk)
• Strong written, verbal, and communication skills with the ability to show empathy and compassion to customer requests/issues
• Highly organized and strong attention to detail
• Must be able to think quickly and find effective solutions to customer complaints or complex service issues
• Quick learner with the ability to utilize resources and navigate through documents
• Self starter and able to maintain strong self motivation

About Us

Who are we?

Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.

Why Choose Inductive Automation?

Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.

We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.

The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.

Benefits and Perks

• 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
• Paid Time Off: Receive paid holidays, vacation, and sick time
• 401k with Match: Save for the future with our company-matching 401k program
• World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
• Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire

Additional Information

At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.

Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.