Client Services Team Leader

Purpose of Position

The position exists to assist the Client Services Manager in ensuring the accuracy and integrity of all work undertaken to support the administration of all Booster products. These products include Booster KiwiSaver Scheme, Booster Investment Series, Booster Super Scheme, Booster Savvy Scheme and Booster Insurance products, as well as any new products. Specifically, this role will involve coaching, developing and leading the Client Services Team which forms part of the wider Administration Team. The Client Services Team Leader is responsible for the “front of house” and simple administration tasks within the Administration team.

Reporting Line(s)

The Client Services Team Leader reports to the Client Services Manager.

Staff Management Responsibilities

The Client Services Team Leader will be responsible for a team of Investment Administrators, including assisting with the day-to-day work of the team.

Key Objectives/Responsibilities

• Coaching, developing and leading a high performing team
• Creating a great team culture
• Day to day staff management, including performance management if required
• Take responsibility and accountability for your team
• Manage the daily workload of the team, including reporting, escalations and verification
• Assist the team with their tasks to complete their daily workload within the agreed SLAs
• Ensuring that the team provides high quality work while driving for constant improvements
• Support and influence new initiatives developed by the wider Booster team
• Any other administration duties as reasonably requested by the company

Experience Required

• Previous Team Leader or Management experience
• Practical experience working in the financial services industry

Person Specification

• We’re looking for the following skills and attributes:
• Positive with a high level of energy
• Proven experience as a Team Leader in a customer support team including coaching people on how to answer phone calls.
• An ability to mentor, coach, develop and inspire staff
• Ability to take responsibility and accountability
• Excellent communication and interpersonal skills both verbal and written with the ability to communicate with people at all levels
• High level of accuracy and attention to detail
• Resilient and takes initiative
• Ability to operate in a busy environment with multiple priorities and deadlines
• Strong organisational, analytical, and problem-solving skills
• Ability to respond to change
• Willingness to tackle areas without any prior experience
• Ability to work independently with minimal supervision
• Have a curious and intuitive mindset

Why Booster?

At Booster, we're committed to helping New Zealanders grow their wealth and financial confidence. You'll join a collaborative and supportive team that values initiative, continuous improvement, and innovative thinking. We encourage our people to challenge the status quo, embrace new technology, and make a meaningful contribution to how we work and serve our customers.

This role provides exposure to a wide variety of tax matters across KiwiSaver, managed funds, financial services, and corporate operations, offering the opportunity to develop broad commercial and technical expertise while making a genuine impact.

If you're looking for a role where you can take ownership, influence outcomes, and help shape the future of tax governance and compliance at Booster, we'd love to hear from you. Apply now and join a team that's focused on delivering better outcomes through expertise, innovation, and continuous improvement.

How to Apply

Interested applicants must apply via this seek advert. Applications will close 30 September. All applicants MUST have the legal right to work in New Zealand to be considered for this role.