Client Services Team Member

Client Services Team Member – Sage Psychology and Assessment

Location: South Gladstone, QLD
Hours: Part-time or Casual (up to 22.8hours)

About Sage Psychology and Assessment

We're a locally owned multidisciplinary practice providing psychology and occupational therapy services to children, adolescents and adults across Central Queensland.

Relationships are at the heart of everything we do.

We've intentionally built a workplace where our team feels supported, valued and connected. We make time to celebrate milestones, share ideas, support one another through busy seasons and create an environment where everyone can do their best work.

We're looking for someone who'll value that culture just as much as we do.

Why You'll Love Working with Us

• Flexibility that fits your life: We offer part-time hours with room to grow, and we’re mindful of creating a role that supports your wellbeing and lifestyle.
• A genuinely friendly team: We’re friendly, down-to-earth, and love a good laugh (especially over coffee or cake). We support each other and celebrate wins—big and small.
• A space that feels good: Our clinic is calm, welcoming, and wellness-focused. We want our team to feel just as cared for as our clients.
• Room to grow: Mental Health First Aid training, realistic KPIs, and opportunities to build your skills in a supportive environment.
• Health Industry Experience: This is a great role for university students looking for experience in the allied health industry while they study.

What You’ll Be Doing

You’ll be the friendly face (and voice) that welcomes clients into our space and helps keep things running smoothly behind the scenes.

Your administrative role will include:

• Greeting clients and visitors with warmth and professionalism
• Answering phone calls and managing appointment bookings
• Supporting new clients with onboarding and documentation
• Managing our booking system and waitlist
• Keeping client files organised and up to date
• Assisting with workshops and events
• Processing payments and completing end-of-day procedures
• Helping maintain a tidy, calm, and inviting clinic space

What You'll Bring

We’re looking for someone who’s kind, capable, and confident working independently in a busy environment.

You’ll need:

• 2+ years’ admin experience (ideally in medical or allied health)
• Solid computer skills (Microsoft Office Suite)
• Great communication—friendly, clear, and professional
• Strong initiative, time management, and organisation
• A calm, empathetic approach to client care
• A current Blue Card and Police Check (or willingness to obtain)
• A C Class Driver’s License

Bonus points if you have:

• A qualification in Administration
• Knowledge of Medicare and health insurance processes
• Experience with Practice Management software
• Physical First Aid and Mental Health First Aid certification
• Experience and proficiency in developing and documenting workplace policies and procedures

How to Apply

If this sounds like your kind of team, we’d love to hear from you!

Please submit your cover letter (addressing the role and your experience) and resume via Seek.
Note: Applications without a cover letter will not progress through the recruitment process.

Applications will remain open until the position is filled. We encourage early applications as interviews may commence prior to the closing date.

Contact:
Dr Mikaela Grayson
E: [email protected]
P: (07) 4891 9026 4891 9026)