Client Servicing

Role & responsibilities

• Freshers to 1.5 years of experience in a digital marketing agency
• Strong understanding of performance marketing metrics (Meta, Google Ads, etc.)
• Good knowledge of SEO services and other digital marketing solutions
• Act as a point of contact for client communication and coordination
• Ensure timely follow-ups with internal teams for deliverables
• Maintain high levels of client satisfaction and retention
• Prepare and share regular performance updates and reports with clients
• Ability to handle multiple accounts and work in a fast-paced environment
• Excellent communication and relationship management skills
• Proactive approach towards solving client queries and providing strategic inputs
• Strong communication and interpersonal skills.
• Attention to detail and organizational abilities.
• Problem-solving and proactive mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Google Workspace and Microsoft Office.
• Basic understanding of Project Management Software.
• Effective execution of delivery plans.
• Strong coordination and communication capabilities.
• Ability to create detailed notes, meeting minutes and maintain accurate records.
• Competence in managing task trackers and reports generation
• Skill in identifying and escalating issues appropriately and timely

Educational Requirements:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.

Preferred Qualifications:

• Previous experience in digital agency or a digital marketing role
• Bachelor's degree in Business Administration or Marketing & Communication