Client Servicing ( Event Tech )

Company Description

Dreamcast is a comprehensive event-tech suite that helps event leaders host scalable, high-ROI events while delivering exceptional attendee experiences. The platform offers advanced tools for registration and ticketing, cashless payments, check-in and badging, turnstile access, content streaming, event CRM, AI-driven matchmaking, 3D virtual environments, and expo management. Event organizers gain full control to optimize both online and on-site events with secure and innovative technology, while attendees benefit from a smooth and reliable experience. Dreamcast is trusted by leading global brands such as Dell, PwC, Hitachi, Johnson & Johnson, Lenovo, Tech Mahindra, Economic Times, and Times of India, making it a preferred partner for modern, tech-enabled events.

Role Description

This is a full-time, on-site Client Servicing (Event Tech) role based in Delhi, India. The role involves coordinating with clients to understand event requirements, proposing suitable event-tech solutions from the Dreamcast suite, and managing client expectations throughout the event lifecycle. Responsibilities include handling pre-event planning calls, guiding clients on registration, ticketing, and access systems, and ensuring smooth deployment of tech such as check-in, badging, cashless payments, and streaming. The role also includes monitoring event performance, resolving on-ground and tech-related issues, collaborating with internal teams for seamless delivery, and maintaining clear, timely communication with clients to ensure high satisfaction and repeat business

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Qualifications

• Strong Client Services and Customer Service skills, with experience managing client relationships and event deliverables.
• Excellent Communication skills, including the ability to explain technical solutions clearly to non-technical stakeholders.
• Focus on Customer Satisfaction, with a track record of handling feedback, resolving issues, and ensuring a positive client experience.
• Basic Finance understanding to interpret budgets, manage cost estimates, and support ROI-focused event planning.
• Experience in event management, event tech, or SaaS-based solutions is highly beneficial.
• Ability to work in fast-paced, on-site event environments and coordinate with cross-functional teams.
• Proficiency with digital tools, CRM systems, and MS Office or similar productivity suites.
• Bachelor’s degree in Business, Marketing, Event Management, or a related field, or equivalent practical experience.