Client Servicing Executive - Activations Specialist

Job Title: Junior Account Executive – Client Servicing
Department: Client Servicing
Location: Delhi
Experience: 1–2 years
Reporting To: Account Manager / Senior Account Manager

Role Overview

The Junior Account Executive – Client Servicing will support the Client Servicing team in managing day-to-day client requirements and ensuring smooth coordination between clients and internal teams. The role is ideal for someone who is organised, proactive, responsive and eager to build a career in client servicing, events and integrated marketing.

The individual will assist in taking briefs, coordinating with Creative, Production and Digital teams, tracking deliverables and ensuring timely follow-ups and project closure.

Key Responsibilities

Client Coordination

• Assist in day-to-day communication with assigned clients.
• Understand client requirements and ensure relevant information is captured accurately.
• Respond to routine client queries and coordinate with the Account Manager where required.
• Maintain professional and timely communication across email, WhatsApp and calls.

Briefing & Project Coordination

• Prepare and circulate clear internal briefs based on client requirements.
• Coordinate with Creative, Production, Digital and other internal teams.
• Track project timelines, deliverables and pending action points.
• Ensure client feedback is communicated correctly to the relevant teams.

Event & Execution Support

• Support the Account Manager during planning and execution of events and projects.
• Coordinate with vendors and internal teams as required.
• Assist with on-ground execution and ensure assigned tasks are completed on time.
• Track pending deliverables and highlight potential delays or issues early.

Documentation & Follow-ups

• Prepare MOMs, action trackers and project updates.
• Maintain organised records of client requirements, approvals and project documents.
• Support timely submission of billing inputs and other closure documentation.
• Follow up with internal teams and vendors on agreed action points.

Account Support

• Assist in preparing presentations, proposals and pitch-related materials.
• Support research on clients, brands, competitors and potential opportunities.
• Identify and communicate potential account opportunities to the Account Manager.
• Maintain a clear understanding of ongoing projects and account priorities.

Key Skills & Competencies

• Good verbal and written communication skills.
• Strong follow-up and coordination skills.
• Good organisational and time-management ability.
• Attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Positive attitude and willingness to learn.
• Ability to work collaboratively with multiple teams.
• Basic understanding of PowerPoint, Excel and communication tools.
• Interest in events, experiential marketing, digital and creative industries.

What Success Looks Like

A successful Junior Account Executive will consistently respond on time, understand briefs correctly, follow up effectively, keep project information organised and support the team in delivering projects smoothly. The individual should gradually develop the ability to independently manage smaller tasks, client requirements and project coordination responsibilities.

Growth Opportunity

The role is designed to provide exposure to Client Servicing, Events, Experiential Marketing, Digital and Integrated Marketing, with the opportunity to grow into an Account Executive and subsequently an Account Manager based on performance, ownership and capability.

Key qualities we value:
Ownership | Responsiveness | Curiosity | Coordination | Attention to Detail | Teamwork

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person