Talent Higher

We are looking for a detail-oriented
Client Servicing Executive - Visa / ICA
to support visa processing, coordinate applications, and ensure a smooth client experience throughout the immigration process.
Key responsibilities:
<ul>
<li>Process and submit visa applications through the ICA system in line with required documents, timelines, and internal standards.</li>
<li>Review applications received through ERP, identify missing requirements, and coordinate solutions to avoid delays or rejections.</li>
<li>Follow up on pending and historical applications, resubmit where required, and maintain accurate status updates.</li>
<li>Process medical applications, coordinate with medical centres, and release forms and results to clients.</li>
<li>Coordinate dependent-visa documentation and liaise with PROs and typing centres through to residency approval.</li>
<li>Update ERP systems, tracker sheets, PRO sheets, and daily task records accurately and promptly.</li>
<li>Respond to client servicing and sales-team enquiries via email and in person.</li>
<li>Support the visa team with application processing, reporting, filing, document preparation, and day-to-day operational requirements.</li>
<li>Share ICA-system updates and process knowledge with team members.</li>
<li>Escalate system updates, application issues, and operational challenges to senior operations.</li>
<li>Ensure all work is completed in line with SOPs, UAE immigration rules, and company policies.</li>
</ul>
Requirements:
<ul>
<li>Previous experience in UAE visa processing, immigration services, or client servicing within a business setup/corporate services environment.</li>
<li>Hands-on knowledge of ICA systems, UAE visa procedures, residency applications, and dependent visas.</li>
<li>Strong attention to detail and ability to manage multiple applications and deadlines.</li>
<li>Experience using ERP systems, trackers, Microsoft Office, and email communication.</li>
<li>Strong coordination, problem-solving, and communication skills.</li>
<li>Ability to work effectively within a fast-paced team environment.</li>
</ul>
If you have relevant UAE visa-processing experience and are interested in this opportunity, please apply through the advert.

Client Servicing Executive - Business Setup Services (Arabic speaker)

Client Servicing Executive - Business Setup Services (Arabic speaker)

This job is no longer available

Talents

Recruiters

About