Client Servicing Executive

About the Company

Alibaba.com is one of the world's leading B2B e-commerce platforms, connecting businesses with global buyers and suppliers. As an authorized channel partner, we help Indian businesses establish and grow their international presence by providing end-to-end digital export solutions and dedicated client support.

Key Responsibilities

• Act as the primary point of contact for clients and ensure a seamless customer experience.
• Handle client queries, concerns, and service requests in a professional and timely manner.
• Coordinate with internal teams to resolve client issues and ensure prompt resolution.
• Build and maintain strong relationships with clients through regular follow-ups.
• Assist clients in understanding Alibaba.com services, reports, and account performance.
• Conduct client visits whenever required to resolve concerns, provide support, or showcase Alibaba.com data and performance reports.
• Ensure effective communication between clients and internal departments.
• Maintain records of client interactions, feedback, and issue resolution.
• Handle escalations calmly and professionally while ensuring client satisfaction.

Requirements

• 1–2 years of experience in Client Servicing, Customer Success, Customer Support, or Account Management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and coordination abilities.
• Ability to handle client concerns with patience, professionalism, and empathy.
• Comfortable with client meetings and field visits whenever required.
• Good organizational and multitasking skills.
• Basic knowledge of CRM tools and MS Office is preferred.

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person