Client Servicing Executive

Experience: 6 Months – 2 Years
Job Type: Full-Time
Location: Delhi / On-Site
Company: JAMS Creative Marketing Solutions

About the Role

JAMS Creative Marketing Solutions is looking for a Client Servicing Executive who can act as a bridge between our clients and internal creative and marketing teams.

The ideal candidate should have excellent communication skills, a professional approach, and the ability to understand client requirements and coordinate with different teams to ensure projects are delivered smoothly and on time.

Key Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements, objectives, feedback, and expectations.
• Coordinate with internal teams including social media, content, graphic design, video, SEO, website, and performance marketing teams.
• Communicate project requirements clearly to the respective teams.
• Follow up on tasks, deliverables, approvals, and deadlines.
• Share creatives, content, reports, and other deliverables with clients for review and approval.
• Collect and communicate client feedback to the relevant team.
• Maintain regular communication with clients and provide updates on ongoing work.
• Schedule and coordinate client meetings and discussions.
• Prepare meeting notes, task lists, and follow-up points when required.
• Ensure client requirements are properly tracked and executed.
• Help resolve day-to-day client queries and coordinate internally for timely solutions.
• Monitor project timelines and ensure deliverables are completed as planned.
• Build and maintain positive, long-term relationships with clients.
• Identify opportunities to understand additional client requirements and coordinate with the relevant team.

Requirements

• 6 Months – 2 Years of experience in client servicing, account management, customer success, digital marketing, or a similar role.
• Experience in a digital marketing agency will be an advantage.
• Excellent verbal and written communication skills.
• Strong coordination and follow-up skills.
• Ability to manage multiple clients and projects simultaneously.
• Good understanding of social media and digital marketing is preferred.
• Ability to understand client requirements and communicate them effectively to internal teams.
• Professional and confident approach while communicating with clients.
• Strong organizational skills and attention to detail.
• Ability to work under deadlines and handle multiple priorities.
• Basic knowledge of tools such as Google Sheets, Excel, Trello/Asana, or similar project management tools is a plus.

What We’re Looking For

We are looking for someone who is organized, proactive, responsible, and comfortable communicating with clients.

You should be able to build professional relationships while ensuring that the internal team has clear requirements, deadlines, and feedback to execute projects effectively.

A good Client Servicing Executive should be able to manage communication, solve day-to-day coordination issues, follow up consistently, and keep projects moving smoothly.

Why Join JAMS?

• Work with clients across different industries.
• Exposure to social media, branding, performance marketing, SEO, websites, and content marketing.
• Opportunity to work closely with creative and marketing teams.
• Develop strong client management and communication skills.
• Work in a collaborative and creative agency environment.
• Growth opportunities based on performance and experience.

Work Location: In person