Client Servicing Executive

Key Responsibilities:

• Client Relationship Management:
• Act as the primary point of contact for clients, understanding their needs and offering tailored solutions.
• Build and maintain strong, long-term client relationships, ensuring high levels of client satisfaction.
• Manage client expectations, addressing any concerns or issues promptly and professionally.
• Conduct regular client meetings to provide updates and ensure alignment on project goals.
• Project Coordination:
• Collaborate with the design, and production teams to manage project timelines, budgets, and specifications.
• Oversee the complete project cycle from initial client inquiry through design, production, and installation.
• Ensure that projects are delivered within agreed timelines and to client specifications.
• Track project progress, flag potential delays, and communicate solutions to clients.
• Maintain thorough records of project details, client communications, and status reports.
• Quotation & Proposal Management:
• Assist in the preparation of quotations and proposals based on client requirements, working closely with the production teams.
• Present proposals to clients and provide detailed explanations of costs, timelines, and scope of work.
• Negotiate terms and pricing with clients while ensuring profitability for the company.
• Quality Control & Installation Support:
• Ensure all products meet the required quality standards before delivery/installation.
• Coordinate and oversee the installation process, ensuring smooth execution at the client’s site.
• Handle post-installation queries and ensure clients are satisfied with the final product.
• Documentation & Reporting:
• Maintain accurate records of client interactions, project progress, and financials.
• Prepare regular status reports and updates for internal teams and clients.
• Document any changes in project scope and update budgets or timelines accordingly.
• Market and Industry Knowledge:
• Stay updated on the latest trends, materials, and technologies in the signage industry.
• Offer creative and practical signage solutions that align with the client’s brand identity and marketing objectives.

Key Skills and Qualifications:

• Experience: Minimum 2-5 years of experience in client servicing or account management within the signage or related industries.
• Strong Communication Skills: Excellent verbal and written communication skills; ability to interact with clients and internal teams effectively.
• Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
• Problem Solving: Strong analytical and troubleshooting abilities, with a focus on customer satisfaction.
• Industry Knowledge: Familiarity with the signage production process, materials, and installation methods is a plus.
• Attention to Detail: Strong focus on quality, accuracy, and thoroughness in all aspects of client servicing.
• Software Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint), and project management tools

Desired Traits:

· Customer-focused and results-driven.

• Ability to work independently and as part of a team.
• Strong organizational and multitasking skills.
• Positive attitude with a proactive approach to problem-solving.

Working Conditions:

• Full-time position.
• Occasional travel to client sites for meetings or installations may be required.

Flexibility in working hours may be necessary to accommodate client needs and project deadlines.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person