Client Servicing Executive

Client Services Responsibilities:

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Expediting serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns and facilitating proactive intervention steps.
• Keeping track of new products on offer, as well as emerging trends in client services.
• Recommending product improvements based on client services feedback.

Client Services Requirements:

• Candidate must possess atleast Bachelor Degree
• Certification in customer relations, customer services, or similar would be advantageous.
• 2-3 years of experience in client services, sales, or a similar role.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Ability to coordinate with other departments on client-related matters.
• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
• Willingness and the ability to travel to client locations, when required.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.

Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Application Question(s):

• what is your current and expected salary ?
• do you experience working under digital marketing agency ? if yes can provide the name
• what is your notice period ?
• do you familiar with platforms (SEO, Meta Business Suite, Google Ads, Analytics Tools, Facebook Ad Manager, Programmatic ?
• are you willing to work under PJ damansara location ?

Work Location: In person