Client Servicing Executive

Client Servicing

Job Description We’re looking for a competent Client Servicing Executive/Account Manager/Senior Account Manager who can help us build and maintain strong client relationships.​​As a client service executive, you will manage existing client accounts, understand their needs and ensure that our services or products meet their expectations. You will also ensure that our clients receive timely and accurate services and solutions to their issues and maintain customer satisfaction. Additionally, you would monitor customer trends and maximise customer retention.​​If you’re a client-centric professional who excels in a people-facing role and has a passion for exceeding client expectations, we invite you to join our team. We offer a competitive remuneration package, a progressive work environment and ample opportunities for professional growth.

Key Responsibilities

∙Client Relationship Management: Act as the main point of contact, building long-term, trust-based relationships and ensuring high client satisfaction. ∙

Brief Development & Strategy: Take detailed briefs from clients, translate them into actionable requirements for creative/digital teams, and contribute to marketing strategies.

Internal Coordination: Work with creative, digital, strategy and operation teams to ensure projects are delivered on time, within budget, and align with brand guidelines. ∙

Campaign Management: Oversee campaigns, monitor progress, and handle campaign documentation, including reports and performance metrics.

∙Account Growth & Revenue: Identify opportunities to upsell new services and grow existing accounts. ∙

Troubleshooting: Address client concerns and resolve conflicts promptly.

Requirements and Qualifications ∙Experience: 3+ years of experience in a BTL advertising or digital marketing agency. ∙

Education: Bachelor’s degree in marketing, Advertising, or related field preferred.

Communication: Excellent verbal and written communication skills, with strong presentation abilities. ∙

Project Management: Proven ability to manage multiple projects simultaneously under tight deadlines.

∙Technical Knowledge: Good understanding of BTL Campaigns, marketing trends etc

Core Competencies

∙Proactive & Strategic Thinking: Ability to anticipate client needs and provide value-added insights.

∙Interpersonal Skills: Strong negotiation and stakeholder management skills.

∙Analytical Skills: Ability to interpret data to measure campaign success.

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person