Client Servicing Executive (Key Account Management)

About Us

E-Bumi Sdn Bhd, based in Selangor, Malaysia, is recognized as a national high-tech enterprise. Since its inception in 2006, the company has been dedicated to pioneering advanced technologies tailored for various retail scenarios. E-Bumi, specializing in AI-powered CCTV, advanced sound systems and other security solutions. E-Bumidelivers technical solutions including people counting analysis, heatmap and zone analysis, and insights into customer behaviour.

Role Overview

We're looking for a Client Servicing / Key Account Senior Executive to own the client relationship after the sale closes. You'll be the main point of contact for onboarding, adoption, renewals and account growth — making sure clients get real value from their AI CCTV and our other product ranges, turning satisfied clients into long-term partners and referral sources.  This is a senior, client-facing role for someone who is as comfortable managing relationships as they are coordinating technical delivery.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key accounts post-sale, building trusted, long-term relationships.
• Manage client onboarding — coordinating installation timelines, training and handover with the technical/operations team.
• Conduct regular account check-ins and business reviews to track satisfaction, system performance and usage.
• Identify upsell and cross-sell opportunities (additional sites, upgraded systems, new modules) within existing accounts.
• Own contract renewals — tracking expiry dates, negotiating terms and preventing client churn.
• Resolve escalations and service issues promptly, liaising between clients and internal technical/support teams.
• Prepare account performance reports, service summaries and renewal proposals for clients and management.
• Gather client feedback and relay market/product insights to sales, product and technical teams.
• Maintain accurate account records, contact history and service milestones in the CRM.
• Mentor junior client servicing/account executives as the team scales.

Requirements

• Diploma/Degree in Business, Marketing, Communications, or a related field.
• At least 3–5 years of experience in client servicing, account management or key account roles (preferably B2B, tech, or security/solutions industry).
• Proven track record of retaining and growing client accounts.
• Strong relationship-building, communication and negotiation skills; comfortable presenting to senior client stakeholders.
• Organised and detail-oriented, able to manage multiple accounts and priorities simultaneously.

What We Offer

• Competitive salary + performance-linked incentives for achievers.
• Career advancement opportunities in a fast-growing tech company.
• Continuous training in smart CCTV, sound system and other security technologies.
• A supportive team with a performance-driven culture.