Client Servicing Executive/Manager – E-commerce (Amazon & D2C)

Location: Mumbai (Andheri East – near Western Express Highway Metro)

Experience: 3–5 years (5+ preferred for senior candidates)

Role Overview

We are looking for a dynamic client servicing executive/manager to manage relationships with our overseas brand partners (principals) whose products we import and sell in India across Amazon, marketplaces, and brand-owned websites.

This role sits at the intersection of client management, e-commerce operations, and commercial execution, acting as the primary interface between international brands and our internal teams (marketing, marketplace, logistics, and supply chain).

The ideal candidate combines strong client-facing skills, e-commerce expertise, operational discipline, and a problem-solving mindset.

Key Responsibilities

1. Client Servicing & Relationship Management

• Act as the primary point of contact for overseas brand partners.
• Build long-term, trust-based relationships through proactive communication.
• Ensure timely resolution of client queries, escalations, and service issues.
• Understand brand goals and align internal execution accordingly.
• Manage a portfolio of international brands, ensuring growth, retention, and satisfaction.
• Conduct regular business reviews with clients (sales, marketing, inventory, performance).
• Track competitor activities and provide actionable insights to brands.
• Identify opportunities for category expansion, pricing optimization, and growth initiatives.

2. E-commerce & Marketplace Management

• Oversee performance across Amazon and other marketplaces, ensuring:
  • Listing quality and optimization
  • Pricing competitiveness
  • Campaign effectiveness
• Work closely with marketing teams to plan and execute:
  • Promotions
  • Deals & seasonal campaigns
  • Performance marketing initiatives

3. Sales, Inventory & Supply Chain Coordination

• Track daily/weekly/monthly sales, inventory, and demand trends.
• Plan inventory in coordination with brands and internal supply chain teams.
• Ensure timely replenishment and minimize stock-outs or overstocking.
• Coordinate imports, logistics, and warehouse alignment.

4. Commercial Operations

• Oversee:
  • Order processing
  • Pricing updates
  • Invoicing accuracy
  • Credit and payment tracking
• Ensure smooth coordination between finance, operations, and supply chain.
• Maintain compliance with commercial terms and agreements.

5. Reporting & Insights

• Deliver meaningful, data-driven reports to clients:
  • Sales performance
  • Marketing ROI
  • Inventory health
• Build dashboards and insights that support decision-making.
• Use analytics to identify trends, issues, and opportunities.

6. Customer Experience & Issue Resolution

• Monitor customer feedback and reviews across platforms.
• Resolve customer-related issues in coordination with internal teams.
• Ensure brand reputation and service quality are maintained.

Required Skills & Competencies

• Any graduate with experience in e-commerce.
• Strong communication skills, especially with international clients.
• Deep understanding of the Amazon ecosystem, other marketplaces, and D2C websites.
• Strong analytical skills (Excel, dashboards, reporting tools).
• Ability to manage multiple stakeholders and workflows.
• High ownership, accountability, and problem-solving ability.
• Structured thinking with attention to detail.

Preferred Background

• Experience in e-commerce, distribution, or cross-border trade.
• Exposure to marketplaces + D2C brand operations.
• Experience handling high-value or international clients.
• Familiarity with supply chain, logistics, or import operations.