Client Servicing Manager – Background Verification

Job DescriptionPosition

Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing

Location: Malad, Mumbai
Employment Type: Full-time
Experience: 5+ Years
Industry: Background Verification / Client Servicing

Candidate Requirements

• Only candidates with domestic experience will be considered.
• Candidates must be currently based in Mumbai.
• Face-to-Face (F2F) interview is mandatory.
• Candidates should be currently working at Team Leader / Assistant Manager / Manager / Senior Manager level.
• Experience in Background Verification (BGC) or Client Servicing is preferred.

Role Summary

This leadership role involves end-to-end ownership of client account management, overseeing the background verification process, and ensuring high-quality service aligned with client expectations.

The candidate will be responsible for operational excellence, client communication, team coordination, SLA management, and analytical reporting.

Key Responsibilities

• Manage end-to-end account management for key clients.
• Oversee pre-initiation activities, backend verification, report management, and client backend support.
• Act as the primary escalation point for client concerns and ensure timely resolution.
• Coordinate with internal departments to ensure accurate and timely report delivery.
• Develop strategies to manage workload spikes and maintain operational continuity.
• Track and monitor SLA adherence, proactively identifying delays and bottlenecks.
• Analyze operational data and convert insights into actionable process improvements.
• Conduct internal reviews, team huddles, and feedback sessions for continuous improvement.
• Provide leadership and support to team members during high-pressure situations.
• Ensure timely client communication and MIS reporting as per requirements.

Desired Candidate Profile

• 5+ years of relevant experience.
• Currently working as a Team Leader, Assistant Manager, Manager, or Senior Manager.
• Excellent verbal and written communication skills in English.
• Strong planning, strategizing, multitasking, and organizational skills.
• Ability to manage multiple client/stakeholder touchpoints effectively.
• Strong client relationship and escalation management skills.
• Ability to work independently with minimal supervision.
• Mature and capable of handling high workloads and pressure.
• Willingness to stretch beyond regular working hours when required to meet client commitments.
• Proficiency in MS Office and reporting/MIS platforms.
• Background Verification / BGC / Client Servicing experience preferred.

Interview Process

Interview Mode: Face-to-Face (F2F)
Location: Malad, Mumbai
Mumbai-based candidates with domestic experience only

Pay: ₹600,000.00 - ₹700,000.00 per year

Benefits:

• Leave encashment
• Provident Fund

Application Question(s):

• How many years of experience do you have in Background Verification (BGV) / Client Servicing?
• Are you currently based in Mumbai?
• Do you have experience handling domestic BGV / background verification operations?
• How many years of experience you have ?

Work Location: In person