Client Servicing Manager

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview Join Gallagher - A Global Leader in Insurance, Risk Management and Consulting Are you ready to take your career to the next level with a company that values innovation, collaboration and professional growth? Gallagher is a global leader in insurance broking, risk management, and consulting, with over 71,000 employees across 130 countries. We combine global reach with local expertise, and our commitment to being a socially responsible and ethical organisation is expressed through our Shared Values, The Gallagher Way .

About The Role We are seeking a Manager, Client Servicing to lead strategic client relationships and account management. This role is pivotal in ensuring high-quality service delivery, compliance, and optimal insurance solutions for our clients. You’ll oversee client servicing operations, drive efficiency and continuous improvement, develop teams, support retention and growth, and deliver clear, value-driven risk advisory services.

Key Responsibilities Client Leadership & Relationship Management

• Act as the senior relationship owner for key and strategic clients, ensuring proactive, high-quality, and responsive service
• Lead account management, renewals, client reviews, and escalation handling through tailored insurance and risk solutions
• Manage insurer and market relationships to secure optimal coverage terms and lead complex renewals and placements

Operational Excellence

• Oversee end-to-end client servicing operations, ensuring timely delivery, service excellence, and regulatory compliance
• Drive service standards, operational efficiency, and continuous improvement aligned with global brokerage frameworks

Team Leadership & Development

• Lead, coach, and develop client servicing teams to build technical capability, performance, and a client-first culture
• Inspire and support teams to deliver exceptional service and achieve organisational goals

Strategic Risk Advisory

• Provide strategic risk advisory and translate complex insurance concepts into clear, value-driven insights
• Prepare client and management reports, manage governance requirements, and collaborate with internal stakeholders for seamless execution

Retention & Growth

• Support client retention, account growth, cross-selling, and onboarding in partnership with sales and business leaders

What We’re Looking For Education & Professional Credentials

• Bachelor’s degree in Business, Finance, Insurance, or a related discipline
• Relevant industry certifications in Insurance or Risk Management are highly regarded

Experience

• Minimum of 5+ years’ experience in insurance broking, client servicing, or a related field
• Experience in handling multinational and corporate accounts

Client Leadership & Relationship Management

• Demonstrated ability to build, manage, and grow long-term client relationships
• Strong track record in delivering client-focused solutions and service excellence
• Confident in managing complex client requirements, escalations, and negotiations with professionalism

Technical & Industry Expertise

• Deep understanding of insurance products, market practices, and regulatory requirements
• Ability to translate client needs into strategic and value-driven insurance solutions
• Strong analytical skills with a focus on risk assessment and program optimisation

Leadership & Collaboration

• Proven ability to inspire, lead, and develop high-performing teams
• Collaborative approach with internal stakeholders to ensure seamless delivery of services
• Strong organisational skills with the ability to manage multiple priorities in a dynamic environment

Communication & Professional Presence

• Excellent communication and presentation skills, with the ability to engage effectively at all levels
• Professional, client-focused approach that reflects Gallagher’s values of integrity, partnership, and excellence

What’s On Offer At Gallagher, we believe in empowering our people to thrive both professionally and personally. Here’s what you can look forward to:

• Competitive Pay: Be rewarded for your hard work with a competitive salary
• Performance-Based Bonus/Incentives: Celebrate your achievements with performance-based rewards
• Company Paid Leaves: Enjoy time off to recharge and focus on what matters most
• Medical & Life Insurances: Comprehensive coverage for you and your dependents
• Bereavement and Burial Assistance: Support during difficult times
• Retirement Benefits: Plan for your future with our retirement benefits

Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now Gallagher Careers

Important Information: Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.