Client Servicing Manager

About the Role

As a Client Servicing Manager, you will be the primary bridge between our clients and our internal creative powerhouse. You are not just a coordinator; you are a brand custodian. You will be responsible for translating complex client briefs into actionable creative strategies, ensuring that every deliverable from high-stakes investor documents to daily social media EDMs, is executed with precision, aesthetic excellence and strategic intent.

Key Responsibilities

• Strategic Briefing & Market Intelligence
• Brief Decoding: Deep-dive into client requirements to understand core communication objectives, target demographics, and project-specific goals.
• Strategic Research: Lead data assimilation and secondary market research (competitor mapping, trend analysis) to build the foundation for brand positioning and nomenclature strategies.
• Strategy Translation: Convert raw research into "The Big Idea," developing clear communication strategies that guide the creative team.
• Creative Collaboration & Ideation
• Brainstorming Leadership: Facilitate structured ideation sessions, ensuring the internal team remains focused on the brief while pushing creative boundaries.
• Creative Oversight: Work side-by-side with Creative Directors and Art Leads to ensure overall campaign management (OOH, print, digital, and site branding) aligns with the brand’s visual identity and tone.
• Quality Assurance: Rigorously vet all creative outputs to ensure they meet communication objectives and high aesthetic standards before client presentation.
• Project & Account Management
• Account Ownership: Maintain steady engagement across multiple accounts (e.g., Real Estate, Retail, or Corporate), acting as the reliable point of contact for the client.
• Timeline Discipline: Manage complex project lifecycles, ensuring all internal and external deadlines are met, even in a fast-paced environment.
• Presentation Crafting: Creating & Leading creations of impactful pitch decks, concept notes, and campaign presentations using high-level PPT proficiency.
• Growth & Process Optimization
• New Business Development: Assist the leadership team in driving NBD pitches by preparing credentials, case studies, and introductory proposals.
• Operational Excellence: Continuously refine internal structures (task logs, vendor lists, approval workflows) to ensure a seamless "Brief-to-Execution" flow.

Requirements

• Industry Expertise: 2-3 years of experience in a creative agency. Prior experience managing Real Estate clients (residential or commercial) is a significant advantage.
• Communication Mastery: Exceptional verbal and written English skills, with the ability to articulate complex strategies simply and persuasively.
• The "Strategy" Muscle: Proven ability to move beyond mere execution to offer proactive, strategic problem-solving.
• Technical Proficiency: Expert-level skills in Microsoft PowerPoint and Excel for strategy decks and cost tracking.
• Team Player Mentality: A collaborative spirit that can bridge the gap between Client Servicing, Design, and External Vendors.
• Agility: The ability to remain organized and calm while managing high-dependency tasks in a high-growth, stimulating environment.

Pay: ₹300,000.00 - ₹650,000.00 per year

Work Location: In person