Client Servicing Manager

Easy Source is looking for an experienced and result-oriented Operations Manager Facility Management & Security Services to oversee end-to-end operations, client management, manpower deployment, vendor coordination, and procurement activities. The ideal candidate should have strong experience in managing multiple client sites, handling facility and security manpower, ensuring operational compliance, and managing procurement of staff uniforms, security dresses, housekeeping materials, and operational consumables.

Key Roles & Responsibilities

1. Facility Management & Security Operations

• Manage day-to-day operations of multiple Facility Management (FM) and Security Services sites.
• Supervise housekeeping, security, facility support staff, supervisors, and site teams.
• Ensure smooth manpower deployment, attendance monitoring, shift scheduling, and replacement arrangements.
• Conduct regular site visits, operational audits, and performance reviews.
• Ensure adherence to client SLAs, SOPs, and service quality standards.
• Handle operational escalations and ensure timely resolution.

2. Procurement & Material Management (Key Requirement)

• Manage end-to-end procurement of security uniforms, housekeeping uniforms, shoes, belts, caps, badges, and other staff accessories.
• Handle purchasing of housekeeping chemicals, cleaning equipment, tools, PPE kits, and other operational materials.
• Identify, negotiate, and coordinate with uniform manufacturers, suppliers, and material vendors.
• Ensure timely delivery of uniforms and operational materials across multiple client locations.
• Monitor procurement budgets, inventory levels, consumption, and stock availability.
• Manage purchase requisitions, purchase orders, vendor quotations, and material distribution.
• Maintain procurement records, vendor performance reports, and cost-control measures.

3. Client Relationship Management

• Act as the primary point of contact for operational matters at assigned client sites.
• Conduct regular client meetings and service review discussions.
• Resolve operational concerns and maintain high client satisfaction.
• Ensure timely submission of operational reports and service documentation.

4. Manpower & Team Management

• Coordinate with recruitment teams for timely deployment of security guards, housekeeping staff, supervisors, and other FM personnel.
• Manage staff attendance, grooming, discipline, training, and performance.
• Monitor absenteeism, attrition, and manpower shortages.
• Coordinate with HR and payroll teams for salary inputs, attendance, and employee grievances.

5. Compliance & Cost Management

• Ensure site-level statutory and operational compliance, including applicable labour laws and security agency requirements.
• Monitor operational expenditure, vendor costs, and site profitability.
• Identify opportunities for cost optimization without compromising service quality.
• Maintain MIS reports covering manpower, procurement, attendance, material consumption, and operational performance.

Required Candidate Profile

• Experience: 7-12 years in Facility Management, Security Operations, or Integrated Facility Management services.
• Current Location: Must be currently residing in Delhi.
• Proven experience in handling multiple operational sites and large manpower teams.
• Strong hands-on procurement experience in staff uniforms, security dresses, housekeeping materials, and operational supplies is essential.
• Good knowledge of vendor sourcing, negotiation, inventory control, and material distribution.
• Strong understanding of security services, housekeeping operations, and client service management.
• Experience managing operational budgets, statutory compliance, and client escalations.
• Strong leadership, problem-solving, communication, and coordination skills.
• Proficiency in MS Excel, MIS reporting, and operational documentation.
• Willingness to travel to client sites across Delhi NCR.

Educational Qualification

Graduate in any discipline. MBA / Diploma in Operations, Facility Management, or Supply Chain Management will be an added advantage.

Preferred Industry Background

• Facility Management / Integrated Facility Management companies
• Security & Manned Guarding Services companies
• Manpower Outsourcing & Staffing companies
• Housekeeping & Integrated Support Services companies