Client Servicing Manager

Job highlights

• Attending all staff briefings and project status check-ins each morning . Must have excellent problem solving,organizational,written & verbal communication
• . Must have strong follow-up skills
• . Proficient in Microsoft Outlook,Word,Excel
• . Must have excellent phone skills & etiquette

Key role

• Manage project costs, budgets and client expectations

• Anticipate and make recommendations for client needs

• Be exceptionally responsive to all client requests

• Understanding the client s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

• Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.

• Work with creative team to bring ideas in to the mix, offer suggestions, research, and ability to share and constantly learn new technologies.

• Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.

Duties include

• Receive, coordinate & assign existing customer requests through support.

• Preparing estimates

• Creating project dockets including budgets, timelines, creative briefs, project folders

• Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates

• Managing budgets and timelines

• Generating and presenting change orders/requests

• Providing clients with timely updates and status

• Updating all project statuses on the company s website as frequently as possible

• Review and preparation of invoices

• Attending all staff briefings and project status check-ins each morning

• Must have excellent problem solving, organizational, written & verbal communication.

• Must have strong follow-up skills.

• Proficient in Microsoft Outlook, Word, Excel.

• Must have excellent phone skills & etiquette.

• A smiling face and sense of humor will seal the position.