Client Servicing Professional

Job highlights

• Bachelors degree in Marketing or any related field . 6 months to 4 years of proven experience in client servicing or account management within a digital marketing agency

• Bachelors degree in Marketing or any related field

• 6 months to 4 years of proven experience in client servicing or account management within a digital marketing agency.

• In-depth knowledge of the all round digital marketing ecosystem, marketing strategies and various online channels.

• Demonstrated success in managing multiple client accounts and driving results.

• Strong presentation and negotiation skills.

• Strong time management, organisational abilities, and attention to detail.

• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Proficiency in marketing analytics and reporting tools.

Key Responsibility -

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with clients, understanding their needs and objectives.
• Responding to client inquiries in a timely and professional manner.
• Coordinate with internal teams (e.g., creative, content, and technical) to deliver marketing projects on time and within budget.
• Maintaining an accurate record of all existing and potential clients.
• Monitor campaign performance, analyse data, and provide actionable insights to clients.
• Prepare regular progress reports and presentations for clients.
• Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue.
• Stay updated with industry trends and best practices in digital marketing.
• Assist in preparing proposals and new business pitches.