Client Solutions Associate

• In the role of Client Solutions Associate you will support multiple life sciences clients through platform implementation, support, and expansion
• You will work directly with our client users to drive adoption, provide strategic guidance, and act as a “voice of the customer” to our internal product team
• Your enthusiasm and diligence will cement Courier Health’s reputation as a best-in-class vendor partner
• Work in close-knit, collaborative teams to drive impact for Courier Health clients
• Build strong relationships, trust, and credibility with client software users
• Lead 1:1 and group user sessions to gather feedback, educate, and ensure client value
• Develop expert-level knowledge of the Courier Health platform and data model
• Drive platform growth and evolution as a bridge between our clients and Product & Engineering teams
• Present business results and platform impact to senior executives at business reviews
• Own client priorities and day-to-day project management
• Partner with senior stakeholders to build out Courier Health’s Client Solutions function

Benefits

• Medical, dental, vision
• 401(k) match
• Unlimited PTO
• Paid parental leave
• Healthy lifestyle stipend
• Employee referral program- Experience in, or willingness to learn about, rare disease/specialty pharma
• High energy and passion for our mission, our clients, and the success of their patients
• 2+ years of experience in strategic consulting or client-facing enterprise SaaS
• Team player that thrives working with a diverse set of internal & external stakeholders
• Analytical mindset with consistent attention to detail
• Comfortable presenting to executives and large groups
• Independent, ambitious and enjoys taking initiative- If you are not currently located in NYC, please include in your resume / cover letter that you are willing to relocate