Client Solutions Associate

Who you are

• Client Solutions Associates have a strong interest in Finance and/or FinTech, client centric mindset, and desire to collaborate across teams to create unique and innovative solutions
• Experience or desire to be client facing in a support role
• Proficiency at learning and using new technology
• Exceptional verbal and written communication skills
• Fluency in English (must have)
• Fluency in Dutch is an advantage
• Ability to build relationships and work on teams
• Strong analytical and problem-solving abilities
• Strong knowledge of Microsoft Office with Excel skills
• Master's degree conferred by January 2027

What the job involves

• Client Solutions Associates are core to FactSet's value proposition and important to promoting product usage and adoption and reducing client cancellations
• You will build deep client relationships by developing client-focused processes and solutions, promote high user adoption by implementing product-based workflows, and ensure smooth user onboarding by providing necessary training
• Associates gather intelligent product feedback and act as an advocate on behalf of the client to Product Development
• Through exceptional service, you become a trusted advisor on FactSet to your clients and work to uphold FactSet's reputation of providing world class client support
• Through one-on-one contact with clients, you will form personal relationships with leaders in the financial industry, come to understand their workflows, and develop creative ways to improve their research and analysis
• Upon completion of training, you will combine an understanding of the FactSet system with knowledge of finance and technology to:
• Partner with clients to understand their business and investment processes and provide solutions using FactSet products
• Provide support for FactSet applications and create custom FactSet models, screens, and automated processes
• Plan and lead product trainings in client offices and at training seminars
• Client Solutions Associates become versatile businesspeople as they expand their knowledge of the financial markets and work with multiple clients. They do not provide financial advice, nor do they perform management consulting functions
• The opportunity to join a growing firm with a proven track record of success for over 40 years, made up of thoughtful, creative minds that value collaboration and welcome your new ideas to the table
• A 5-month long foundational training program that equips you with a strong understanding of FactSet’s business and its clients, and facilitates a long-term career path with FactSet
• As a member of our client-facing team, you’ll experience the autonomy and trust needed to make your mark, contribute to the success of our clients, and have a direct impact on FactSet’s business
• Career progression planning and a focus on professional development, complete with dedicated time each month for online learning seminars, and networking

Benefits

• Generous PTO for personal, vacation, parental and medical leave
• Comprehensive health coverage for employees and their families, at little or no cost to employees
• Wellness discounts across gyms and other facilities
• Free working lunch in the office Monday through Friday
• A social community involved in sports, charities, and in-office events
• Certification reimbursement for eligible expenses related to the CFA, IPM, CAIA, and FRM exams