Client Solutions Manager - E-Commerce, GBS Korea

Responsibilities The Global Business Solutions (GBS) team helps brands grow on TikTok by connecting creativity, culture, media and commerce. As TikTok continues to grow at speed globally, GBS partners with advertisers to unlock business impact through our advertising solutions, client partnerships, product expertise and data-driven campaign strategies.

Within GBS Korea, the eCommerce team works with brands, retailers, marketplace sellers and commerce partners across TikTok Shop and eCommerce advertising. The team helps clients turn discovery into measurable commerce outcomes by combining TikTok's content ecosystem, creator community, live shopping formats, shoppable experiences and performance advertising solutions.

About the position

We are looking for a Client Solutions Manager to help eCommerce advertisers grow their business on TikTok. This role is for someone who understands digital commerce, performance marketing and campaign optimisation deeply, and who is excited by the opportunity to turn commerce insights, product expertise and client relationships into commercial impact.

You will partner closely with Client Partners, agencies and cross-functional teams to shape solutions for clients across TikTok Shop and Open Loop Commerce. This includes helping clients drive on-platform sales through live shopping, creator commerce and shoppable content, as well as driving traffic and conversions from TikTok ads to external brand or retailer websites. The right candidate will be analytical, proactive and commercially minded — with the confidence to go deep into performance data while seeing the broader client growth opportunity.

Responsibilities

• Own client solutions for eCommerce advertisers, helping clients translate business objectives into effective TikTok commerce and advertising strategies in partnership with Client Partners

• Support growth across TikTok Shop and Open Loop Commerce by identifying optimisation opportunities, product adoption gaps and proactive upsell recommendations using data to generate actionable insights that improve client outcomes

• Become a trusted expert on TikTok's commerce, advertising and measurement solutions, tailoring recommendations to different client needs, business models and commerce maturity levels

• Help clients improve performance across the commerce journey, including traffic generation, product discovery, live shopping, creator-led selling, shoppable content, conversion optimisation and return on ad spend

• Collaborate with cross-functional partners and regional teams across sales, product, measurement, creator, operations and commerce teams to solve client challenges and execute growth initiatives

• Develop vertical best practices and lighthouse success cases, sharing learnings internally and externally to raise the standard of TikTok commerce campaign success

• Surface client feedback and market needs to inform product innovation and improve TikTok's solutions for eCommerce advertisers

Qualifications Minimum Qualification(s)

• Bachelor's degree or above with 4+ years of experience in digital marketing, performance marketing, eCommerce, account management, advertising platforms or digital agencies

• Strong ability to interpret campaign and commerce data, identify insights and translate them into clear optimisation actions

• Ability to work independently in a fast-moving environment with strong ownership and self-motivation

Preferred Qualification(s)

• Account management experience with the ability to manage complex client and stakeholder relationships

• Familiarity with commerce analytics, attribution tools, GA, pixel/event tracking, product feeds or related measurement platforms

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Equal Opportunity at TikTok TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.​