Client Solutions Manager - Enterprise Solutions

Role summary:

Our client - an MNC technology company is bringing Paid Messaging and Business AI together under one product strategy, and enterprise conversations are getting materially more technical — architecture, integrations, security, and how these solutions fit a client's existing stack.

The CSM for ENT Solutions owns the technical validation / sale for Business Messaging and Business AI across an assigned book of enterprise accounts in the Philippines. You work alongside Enterprise Sales Specialists and the GBG In-Market team (Client Partners and CSMs), and you are the person who makes complex, technically-contested deals winnable — credible with CTOs and VPs of Engineering, fluent in technical value, and accountable for carrying a solution from technical- qualification through to go-live.

This is NOT revenue quota-carrying but is a client and partner-facing role. You will be measured on pipeline generation, number of technical-qualified opportunities, solution quality (number of successful Proof of Concepts-POCs completed) and number of wins/closed.

What you'll do :

Own the technical sale

• After business validation by Account CPs/CSMs, lead technical discovery and qualification for enterprise solutions (Business messaging, AI (Muse Spark, Glimmer, MCP), etc); independently assess technical feasibility for standard scenarios.
• Architect solutions at a conceptual level — mapping client needs to our client's platform capability, partner delivery models and implementation paths
• Build and defend the technical case with CIO’s, CTOs, VPs of Engineering and Solutions Architects, using value-based talk tracks rather than feature lists Drive pipeline and close
• Carry KPI’s for Paid Messaging and Business AI; generate and progress your own pipeline alongside the General Business Group (GBG) Account teams (CP/CSM), Ent Technical Sales Specialists (ETSS) and ENT Platform teams
• Run technical discovery, multi-stakeholder mapping, close planning and deal risk identification.
• Build ROI narratives tied to measurable outcomes — conversion, deflection, CSAT, cost-to-serve
• Navigate Deal Desk and clients Business Agent (MBA) buying paths, proposals (Fixed Price Contracts, MBA soft/hard commitment), contract types and approval chains

Carry solutions to go-live

• Design and oversee enterprise solutions (MBA, Business Messaging, AI, etc) acceptance testing and gated "soft production" go-lives
• Manage other dimensions of testing — latency, throughput, delivery rates — and own go-live sign-off
• Stay accountable for bringing the solution live even after FDE/BE development begins; manage the handoff process to Technical Account Manager/Business Support Engineer post-sales

Orchestrate the team and ecosystem

• Run team technical selling across BEs, FDEs, partner managers and product teams
• Execute co-sell with BSPs, ISVs and SIs: partner selection, rules of engagement, joint discovery, joint close plans — and judge where to compete vs. cooperate as AI agents reshape that ecosystem
• Assess partner technical depth and delivery readiness, surfacing delivery risk early
• Developer community activation: Evangelism and adoption for our clients ’s AI solutions stack (MBA, Muse Spark, Glimmer, Muse MCP, AI, wearables) and subscriptions cross channel (ENT, MSME, consumer audiences).

Operate with rigour

• Maintain CRM and pipeline hygiene: activity logging, sub-stages, forecasting inputs (as required by ROBs)
• Contribute to QBRs, account reviews and pipeline calls
• Use AI enablement tools for prospecting, meeting prep and account research

Minimum qualifications

• 4+ years in enterprise technical sales, solutions consulting, developer community evangelism, pre-sales engineering or solutions architecture.
• Demonstrated experience directly/in-directly contributing to a revenue quota in a technical sales capacity
• Proven credibility with technical executive buyers (CTO, VP Engineering, Head of Digital/CX) — able to hold an architecture conversation and a business-value conversation in the same meeting
• Hands-on fluency with API-based platforms: REST, webhooks, OAuth, JSON; able to read and reason about integration behaviour
• Experience navigating enterprise security and compliance review — E2E encryption, data residency, SOC 2, GDPR, and local equivalents
• Experience with structured enterprise acceptance testing and phased go-live
• Experience working with and through implementation partners (SIs, ISVs or equivalent)
• Fluent English; excellent written communication Preferred qualifications
• Direct WhatsApp Business Platform experience: Cloud API, WABA ecosystem, webhooks, message templates, throughput and rate-limit management
• CPaaS or conversational commerce background (Twilio, Infobip, Sinch, MessageBird or similar)
• Practical understanding of LLMs, agentic AI and conversational AI architecture, and the ability to translate them into business outcomes
• Integration experience across CRM / ERP / CX / contact centre platforms
• Philippine enterprise and developer market depth — BFSI, telco, retail, QSR or gaming
• Familiarity with MEDDPICC or a comparable enterprise qualification discipline
• Experience in a matrixed, multi-stakeholder selling environment

Benefits:

• Company Christmas gift
• Company events
• Health insurance

Work Location: In person