Client Solutions Manager - Enterprise Solutions

Role summary:

Are you passionate about technology, enterprise solutions, and helping businesses unlock the potential of AI and messaging solutions? We’re looking for a Client Solutions Manager (CSM) – Enterprise Solutions to be assigned to our client, a leading multinational technology company. In this role, you’ll partner with sales and technical teams to engage enterprise clients in the Philippines, lead technical solution validation and Proofs of Concept (POCs), and help drive complex opportunities from qualification through successful implementation and go-live.

What you'll do :

Own the technical sale

• After business validation by Account CPs/CSMs, lead technical discovery and qualification for enterprise solutions (Business messaging, AI (Muse Spark, Glimmer, MCP), etc); independently assess technical feasibility for standard scenarios.
• Architect solutions at a conceptual level — mapping client needs to our client's platform capability, partner delivery models and implementation paths
• Build and defend the technical case with CIO’s, CTOs, VPs of Engineering and Solutions Architects, using value-based talk tracks rather than feature lists Drive pipeline and close
• Carry KPI’s for Paid Messaging and Business AI; generate and progress your own pipeline alongside the General Business Group (GBG) Account teams (CP/CSM), Ent Technical Sales Specialists (ETSS) and ENT Platform teams
• Run technical discovery, multi-stakeholder mapping, close planning and deal risk identification.
• Build ROI narratives tied to measurable outcomes — conversion, deflection, CSAT, cost-to-serve
• Navigate Deal Desk and clients Business Agent (MBA) buying paths, proposals (Fixed Price Contracts, MBA soft/hard commitment), contract types and approval chains

Carry solutions to go-live

• Design and oversee enterprise solutions (MBA, Business Messaging, AI, etc) acceptance testing and gated "soft production" go-lives
• Manage other dimensions of testing — latency, throughput, delivery rates — and own go-live sign-off
• Stay accountable for bringing the solution live even after FDE/BE development begins; manage the handoff process to Technical Account Manager/Business Support Engineer post-sales

Orchestrate the team and ecosystem

• Run team technical selling across BEs, FDEs, partner managers and product teams
• Execute co-sell with BSPs, ISVs and SIs: partner selection, rules of engagement, joint discovery, joint close plans — and judge where to compete vs. cooperate as AI agents reshape that ecosystem
• Assess partner technical depth and delivery readiness, surfacing delivery risk early
• Developer community activation: Evangelism and adoption for our clients ’s AI solutions stack (MBA, Muse Spark, Glimmer, Muse MCP, AI, wearables) and subscriptions cross channel (ENT, MSME, consumer audiences).

Operate with rigour

• Maintain CRM and pipeline hygiene: activity logging, sub-stages, forecasting inputs (as required by ROBs)
• Contribute to QBRs, account reviews and pipeline calls
• Use AI enablement tools for prospecting, meeting prep and account research

Minimum qualifications

• 4+ years in enterprise technical sales, solutions consulting, developer community evangelism, pre-sales engineering or solutions architecture.
• Demonstrated experience directly/in-directly contributing to a revenue quota in a technical sales capacity
• Proven credibility with technical executive buyers (CTO, VP Engineering, Head of Digital/CX) — able to hold an architecture conversation and a business-value conversation in the same meeting
• Hands-on fluency with API-based platforms: REST, webhooks, OAuth, JSON; able to read and reason about integration behaviour
• Experience navigating enterprise security and compliance review — E2E encryption, data residency, SOC 2, GDPR, and local equivalents
• Experience with structured enterprise acceptance testing and phased go-live
• Experience working with and through implementation partners (SIs, ISVs or equivalent)
• Fluent English; excellent written communication Preferred qualifications
• Direct WhatsApp Business Platform experience: Cloud API, WABA ecosystem, webhooks, message templates, throughput and rate-limit management
• CPaaS or conversational commerce background (Twilio, Infobip, Sinch, MessageBird or similar)
• Practical understanding of LLMs, agentic AI and conversational AI architecture, and the ability to translate them into business outcomes
• Integration experience across CRM / ERP / CX / contact centre platforms
• Philippine enterprise and developer market depth — BFSI, telco, retail, QSR or gaming
• Familiarity with MEDDPICC or a comparable enterprise qualification discipline
• Experience in a matrixed, multi-stakeholder selling environment