Client Solutions Manager (Retail) - Global Business Solutions - London

Responsibilities About the team

Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunity and solutions to exceed their expectations, securing future investment.

We are currently looking for a highly skilled and motivated Client Solutions Manager to help scale our growing advertising business. The Client Solutions Manager is a key member of the Advertising Team, working with sales, product, and other business partners to analyse and improve advertisers’ performance on TikTok, in support of their marketing initiatives. They will work with our unique data and translate it into high-quality and actionable insights and recommendations to improve the effectiveness of advertiser campaigns and unlock business opportunities.

Responsibilities:

• Drive adoption of TikTok's performance solutions and scale performance spend for some of the UK's largest advertisers

• Increase adoption of all auction-based tools, providing ongoing technical support and proactive analysis

• Drive full funnel media strategy, planning, and implementation of campaigns to deliver against clients' business goals

• Expertise in advanced measurement solutions, such as Conversion Lift Studies, with a strong understanding of their methodologies and application in the advertising ecosystem. Ability to analyze and interpret study outcomes to drive actionable insights and optimize campaign performance

• Outline and oversee measurement strategy, tracking, and results delivery

• Present findings and insights in a consultative way to the client and collaborate with the relevant internal teams in order to provide a complete solution.

• Support and work with the sales team on pre-sale research and pitch

• Educate other teams on TikTok for Business offerings and keep them engaged by delivering learning sessions, writing training documentation and whitepapers for internal and external use

• Manage and grow post-sale client relationships with advertisers of all sizes

• Monitor and analyse ad campaigns, to identify optimisation opportunities for improving and scaling performance

• Investigate and work directly with product & engineering teams to help them troubleshoot client issues on the platform

• Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings

• Share marketplace feedback and guide our advertising strategy

• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

Qualifications Minimum Qualifications:

• Demonstrated experience of account management/performance experience in digital marketing

• Tangible experience executing on a biddable network

• Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API (CAPI), MMP, SKAN etc)

• Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives

• Ability to analyse data and identify insights to assess campaign performance

Preferred Qualifications:

• Results oriented with high attention to detail and strong organisational skills

• Proactive attitude with excellent project management, organisational, and analytical skills

• Ability to effectively translate technical language to non-technical stakeholders

• Experience diagnosing and solving technical problems with product and engineering teams

• Experience using Excel or Google Sheets essential, familiarity with visualisation tools (Tableau, QlikView, Power BI, etc.) a plus

• Comfortable presenting complex analysis in a simple, easy to digest way to C-suite level stakeholders

• Retail experience and knowledge to support the growth of this category at TikTok

• Performance agency background a plus

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​