Client Solutions Specialist

We’re hiring Client Solutions Specialists to join PeakHire Pros—a sales and business consulting firm in El Monte dedicated to helping customers navigate home internet and wireless solutions. Our team delivers clear, reliable support that leaves every household feeling confident, informed, and valued.

As a Client Solutions Specialist, you will guide families through the features and benefits of their Frontier services, helping them understand options, resolve questions, and maximize the performance of their home internet experience through thoughtful, customer-focused conversations.

Why the Client Solutions Specialist Role Matters

The right connection powers everyday moments—from staying in touch with loved ones to streaming, gaming, and learning without interruption. As a Client Solutions Specialist, you’re not just matching plans—you’re connecting people to services that keep their homes running smoothly.

Client Solutions Specialist Responsibilities:

• Guide Frontier customers through account setup, service enrollment, and plan selection with accuracy.
• Explain Frontier wireless and internet solutions clearly, answer questions, and help households choose the right services.
• Record customer interactions in CRM systems, track progress, and use feedback to improve retention.
• Resolve service issues by clarifying features, troubleshooting concerns, and escalating complex cases quickly.
• Work with Frontier teams to keep messaging consistent and deliver seamless customer experiences.
• Complete training to strengthen customer service skills, communication techniques, and telecom knowledge.

What We’re Looking For in a Client Solutions Specialist:

• High school diploma or GED required; coursework in communications, business, or marketing preferred.
• Strong communication skills with the ability to build rapport and present service options clearly.
• Experience in customer support, retail, or sales valued, especially in telecom or subscription‑based services.
• Organized, proactive, and collaborative with a focus on delivering exceptional customer satisfaction.
• Proficiency in CRM systems, Microsoft Office Suite, and digital tools to manage accounts, track engagement, and ensure compliance accuracy.

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k)

Work Location: In person