Client Success Account Manager

Overview:

The Client Success Account Manager is responsible for managing a marketing portfolio of high value accounts, acting as the face of the company, and serving as the primary point of contact between the client and our behind-the-scenes magical tech and content teams.

Must-Have's:

* Excellent communication skills (both verbal and written)

* Strong attention to detail

* Ability to manage multiple tasks and know how to prioritze them Leadership and delegation skills

* Customer service mentality characterized by going above and beyond, continually exceeding their expectations

* Ability to perform well under high pressure and time sensitive environments

Description:

* Manage the day-to-day progress and development of all client projects

* Communicate effectively and professionally with key client contacts

* Develop and monitor project timelines

* Provide administrative and client service support on assigned accounts

* Work with dev team, copywriters, CEO, external agencies and other client service team members to ensure work is done on time and exceeds expectations.

* Conduct marketing performance reports confidently.

* Manage client assets and key project information in support of creative work

* Document discussions during client meetings and key internal meetings

* Actively participate in strategic planning sessions, brainstorms and creative meetings with a point of view

* Keep apprised of clients’ brands/products/services/marketing developments and general trends/happenings in advertising

* Ability to interpret brand needs and communicate them back to the Creative team

* Being on top of your clients accounts and having a proactive attitude, reaching out by antipating their needs

* Track projects through all phases from requests through approvals and distribution of final assets to ensure the accuracy and timely execution of projects

Experience:

* 1+ years in account management, client services, project management, or marketing operations

* Agency experience is highly valued; in-house brand roles with cross-functional coordination are also applicable

* Direct client-facing experience — not just supporting an account team — is typically required

Pay: Up to ₹550,000.00 per year

Work Location: In person