Client Success & Operations Coordinator

Join Our Innovative Team and Be Remarkable!

Turnkey Offshoring is seeking a proactive and highly organized Client Success & Operations Coordinator to help deliver a consistent, responsive experience to our clients and their remote employees. This role coordinates client onboarding, employee support, evaluations, agreements, and other account-related activities while ensuring that communication and internal follow-through remain on track.The ideal candidate has a strong operations or project coordination background and is confident communicating with U.S.-based clients and employees. They are an attentive listener, thoughtful problem-solver, and dependable follow-through person who can manage sensitive situations professionally. We will provide training on our HR processes, compensation-review methodology, agreements, and client billing calculations.

Essential Responsibilities:

• Coordinate client onboarding, employee additions and changes, agreements, and cross-department handoffs, ensuring required information, deadlines, and follow-up items remain on track.
• Serve as a responsive point of contact for routine client requests, communicate next steps, coordinate with internal departments, and escalate sensitive or high-impact concerns appropriately.
• Conduct check-ins with offshore employees, document relevant feedback, identify potential barriers to success, and coordinate appropriate follow-up with the Implementer, HR, or other internal teams.
• Track employee evaluations and support client feedback discussions; research compensation considerations and prepare well-supported salary recommendations for internal approval and client presentation.
• Support client agreements, billing-related communication, and—in time—billing-rate calculations while identifying opportunities to improve client service, employee retention, and internal processes.

Skillsets:

• Excellent written and verbal English communication skills.
• Strong attention to detail and accuracy.
• Strong organizational and research skills.
• Demonstrated ownership of multi-step processes and follow-through.
• Emotional intelligence and discretion when handling sensitive conversations.

Qualifications:

• 3+ years of experience in operations coordination, project coordination, client onboarding, implementation, client success, or a comparable role.
• Experience coordinating cross-functional activities involving multiple stakeholders, deadlines, handoffs, and follow-up requirements.
• Experience communicating directly with clients or external stakeholders
• Proficiency with Microsoft Office or Google Workspace preferred.
• Must be able to work night-shift hours and report onsite at our Davao office.

How to Apply:

If you enjoy helping clients and employees succeed, coordinating complex activities, and turning open items into completed outcomes, we’d love to hear from you.

Please submit your resume to [email protected] highlighting your experience in operations or project coordination, client communication, cross-functional support, and process improvement.

Pay: Php38,000.00 - Php48,000.00 per month

Benefits:

• Company events
• Health insurance
• Pay raise

Work Location: In person