Client Success Associate

Responsibilities

We are looking for a proactive and detail-oriented Client Success Manager to manage communication with our international clients and ensure smooth project coordination between clients and internal teams. This role requires strong English communication skills, excellent organizational abilities, and the capability to handle multiple projects in a fast-paced environment.

• Manage and maintain relationships with international clients through Slack and other communication channels
• Monitor and follow up on project tasks to ensure timely completion and alignment with project timelines
• Coordinate closely with internal teams, including video editors, designers, and project managers
• Serve as the main point of contact between clients and internal teams, handling inquiries, concerns, and feedback professionally
• Provide clear updates regarding project progress, revisions, deadlines, and deliverables
• Understand client needs and ensure requests are properly communicated to the production team
• Assist in managing project workflows and improving operational efficiency
• Organize and document client feedback for internal evaluation and continuous improvement
• Support onboarding processes for new clients and ensure they understand communication flows and project procedures
• Build strong relationships with clients to maintain long-term engagement and satisfaction
• Escalate urgent issues or project risks to relevant stakeholders when necessary
• Help maintain positive client experiences and support client retention initiatives

Requirements

• Minimum 2 years of experience in Client Success, Account Management, Community Management, Project Coordination, or related fields
• Bachelor's Degree in Communication, English Literature, Multimedia, Business, or a related major
• Fluent in English, both written and spoken, at C2 level, TOEFL or IELTS certification is a must
• Excellent communication, interpersonal, and problem-solving skills
• Strong multitasking and organisational abilities
• Familiar with collaboration and project management tools, especially Slack
• Able to work in a fast-paced and deadline-driven environment
• Understanding of video editing or creative production workflows is a plus

Practical Requirements

• Willing to work onsite at our Jakarta office on the night shift from 6 PM to 3 AM WIB

About Ku Creatives Unlimited

Ku Creatives is an in-house AI-powered ad creative production floor based in Jakarta, Indonesia. We produce ad creatives for Bear Grylls, Water2, Fortune 500 agencies, and 70+ creative teams worldwide, delivering over 1,300 videos every month.

Our editors work with the most advanced AI tools on the market (MakeUGC, Adobe Firefly, HeyGen, ElevenLabs, Nano Banana, and more) from our production floor in Jakarta. We provide dedicated editors, copywriters, AI UGC generation, animated character ads, and static ads on a fixed monthly subscription to international brands only.

If you want to work with world-class clients, learn cutting-edge AI tools, and be part of one of Indonesia's fastest-growing creative production teams, Ku Creatives is where you build that career.