Client Success Coordinator

Client Success Coordinator at Toolad Location: United States — 100% Remote

Job Type: Full Time

Salary: $68,000 - $77,500 per year

The Role Toolad has an opening for a Client Success Coordinator supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will coordinate client or account support, follow-up, and service delivery. This full-time position is 100% remote and open to candidates throughout the United States.

What You'll Do

• Serve as a consistent point of contact for assigned customers or internal account teams in the Client Success Coordinator role at Toolad.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Client Success Coordinator role at Toolad.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across creative advertising and campaign work in this Client Success Coordinator position.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Toolad team as part of Client Success Coordinator work.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting creative advertising and campaign work in the Client Success Coordinator role at Toolad.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Client Success Coordinator responsibilities at Toolad.

What You Bring

• Strong customer communication, organization, documentation, and follow-up skills for the Client Success Coordinator opening at Toolad.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Work Details

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $68,000 - $77,500 per year

Apply Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.