Client Success Coordinator

Client Success Coordinator

RISE Modern Wellness | Bend, Oregon

Pay: $18.00 to $22.00 per hour
Job Type: Part-time, non-exempt
Expected Hours: 10 to 30 hours per week
Work Location: In person- Bend, Oregon

About RISE Modern Wellness

RISE Modern Wellness is a locally owned wellness center in Bend dedicated to helping people improve their recovery, energy, performance, and overall well-being. We offer a variety of modern wellness services, including whole-body cryotherapy, infrared sauna, PEMF, compression therapy, IV therapy, body contouring, and more.

What sets RISE apart is the experience we create. Our team takes time to understand each client’s goals, provide thoughtful guidance, and build lasting relationships in a welcoming and supportive environment.

The Opportunity

RISE is seeking an experienced, sales-focused Client Success Coordinator to create an exceptional experience for prospective and existing clients.

This position combines relationship-based sales, client service, appointment coordination, and front desk operations. The Client Success Coordinator is often the first person a client speaks with and plays an important role in converting inquiries into appointments, helping clients select appropriate services and memberships, and supporting long-term client retention.

This position is primarily focused on client success and front desk responsibilities. Because our team works collaboratively, employees may also be cross-trained and scheduled to assist with Wellness Coach responsibilities and assigned nonmedical wellness services based on training, staffing, and studio needs.

What You’ll Do

• Welcome clients and create a warm, professional experience from arrival through checkout.
• Respond promptly to inquiries and new leads by phone, text, email, and through the studio’s CRM.
• Conduct client consultations and recommend services, memberships, and packages based on each client’s stated goals.
• Build trust, answer questions, address concerns, and guide clients through the decision-making process without using high-pressure sales tactics.
• Support individual and team sales goals through consistent follow-up, rebooking, membership conversations, and client outreach.
• Manage appointment scheduling, client check-in and checkout, payments, required forms, and client records.
• Maintain accurate and timely documentation of client communications, recommendations, and follow-up needs.
• Monitor the daily schedule and coordinate closely with Wellness Coaches to keep appointments and client transitions running smoothly.
• Assist with routine client concerns, membership questions, and billing matters, escalating issues when appropriate.
• Cross-train in assigned Wellness Coach responsibilities and support select nonmedical wellness services in accordance with company training and procedures.
• Help maintain a clean, organized, and welcoming front desk and client environment.
• Participate in studio events, promotions, community outreach, and other activities that support client and membership growth.

Required Qualifications

• At least three years of combined sales and client-facing customer service experience.
• Experience using a CRM or similar client management system to document communication and manage follow-up.
• Demonstrated ability to build relationships, identify client needs, make appropriate recommendations, and contribute to sales goals.
• Strong verbal and written communication skills across phone, text, email, and in-person interactions.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities while remaining professional and attentive to clients.
• Comfort learning appointment scheduling, payment processing, client communication, and wellness service systems.
• Dependable, self-directed, and willing to take initiative while working collaboratively with a team.
• Availability to work Thursday through Saturday. Additional shifts may be scheduled Monday through Wednesday based on business and staffing needs.

Preferred Qualifications

• Experience with membership-based or service-based sales.
• Experience in wellness, fitness, healthcare, hospitality, or another relationship-focused service environment.
• Experience with Zenoti or similar scheduling and client management software.
• An interest in health, wellness, recovery, and helping people feel their best.

Compensation and Perks

• $18.00 to $22.00 per hour, based on relevant experience and qualifications.
• Sales incentive opportunities.
• Employee access to select wellness services.
• Discounts on eligible services and products.
• Training on RISE services, systems, and sales processes.
• Opportunities for professional development and increased responsibility as the business grows.
• A positive, collaborative, and client-centered team environment.

Schedule

This is a part-time, in-person position with an anticipated schedule of 10 to 30 hours per week. Candidates must be available to work Thursday through Saturday, which are among the studio’s busiest days. Depending on business needs, shifts may also be scheduled Monday through Wednesday. Hours may vary based on client demand, staffing, and studio operations.

To Apply

Please submit your resume and cover letter describing your relevant sales and client-facing experience, and CRM experience.

RISE Modern Wellness is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Reasonable accommodations are available during the hiring process and employment for qualified individuals with disabilities.

Pay: $18.00 - $22.00 per hour

Expected hours: 10.0 – 30.0 per week

Work Location: In person