Client Success Director

For our client, we are seeking a Client Success Director to join the team of a leader in the Healthcare space.

This role will guide a client success organization focused on strengthening client relationships, improving outcomes, and supporting retention and growth in a highly regulated healthcare environment. The Director will partner closely with commercial, account management, and analytics teams to resolve escalations, align on renewal strategy, and ensure clients receive a high level of service. This is a leadership position for someone who can stabilize at-risk accounts, elevate team performance, and translate client health data into actionable direction.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $160,000 – $180,000 annually

Responsibilities

• Manage, coach, and develop a team of Client Success Managers
• Own client satisfaction and health outcomes throughout the client lifecycle
• Act as the escalation point for executive-level client issues
• Lead the resolution of critical client pain points and ensure accountability
• Partner with Account Executive leadership to align client health with commercial strategies
• Represent Client Success in executive discussions and cross-functional collaborations
• Collaborate with the Data & Analytics team to maintain performance reporting
• Own client success playbooks and health-scoring methodologies, adapting them as needed

Qualifications

• 10+ years in healthcare services, consulting, or clinical services in client-facing roles, with team management experience
• Demonstrated ability to stabilize at-risk client relationships and enhance satisfaction outcomes
• Familiarity with health plan lines of business such as Medicare Advantage and Managed Medicaid
• Experience collaborating with commercial or account management on renewal and expansion strategies
• Strong communication skills with the ability to present to senior stakeholders
• Proficiency in CRM platforms, particularly Salesforce or equivalents

Benefits

• Remote-first work environment
• Unlimited PTO
• Flexible remote location
• Healthcare coverage, including medical, dental, and vision
• 401(k) and bonus eligibility
• Registered Dietitian sessions

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.