Client Success Director-Remote

Vee Healthtek, Inc. is one of the fastest growing companies in America offering outsourced services to the healthcare market in the US.  The Client Success Director plays an important role within a high-performing, fast-paced sales organization.  The primary purpose of this role is to sell BPO services to established healthcare Provider clients. 

The Client Success Director is an executive responsible for driving new business growth and expanding market share within our existing client base. This role focuses on expanding VHT’s services within new clients, developing strategic and tech-enabled solutions/services, and delivering revenue targets. The Client Success Director will define and execute sales strategies, generate individual sales pipeline, and ensure alignment with operational capabilities to deliver sustainable growth throughout our existing client base.

Key Responsibilities
Sales Strategy & Execution

• Develop and execute a comprehensive sales strategy to drive new services within our existing clients.
• Establish annual and multi-year revenue targets and ensure achievement through disciplined pipeline management
• Identify target services, verticals, and service offerings to maximize growth opportunities
• Monitor market trends, competitive landscape, and payer dynamics to inform strategy

Business Development & Client Acquisition

• Lead enterprise-level Client Success efforts, including large, complex RCM modular and end to end services outsourcing
• Develop and maintain executive relationships with key decision-makers (CFOs, Revenue Cycle Leaders, CEOs) within our client base
• Oversee the full sales lifecycle from generating opportunities through new Statement of Work (SOW) execution
• Partner with marketing to drive demand generation and brand positioning

Pipeline & Forecast Management

• Maintain a robust, accurate sales pipeline with visibility into short and long-term opportunities
• Drive forecasting accuracy and reporting to executive leadership
• Implement sales processes, tools, and CRM best practices to improve efficiency and transparency

Cross-Functional Collaboration

• Partner with Client Delivery and Implementation teams to ensure seamless handoff and new SOW services
• Align sales commitments with operational capabilities and service delivery models
• Collaborate with Finance and Legal on pricing strategy, contract structuring, and risk mitigation

Financial Accountability

• Own and deliver on revenue growth targets, bookings, and profitability goals
• Develop pricing strategies that balance competitiveness with margin objectives
• Achieve sales performance metrics and adjust strategy as needed

Qualifications
Education & Experience

• Bachelor’s degree required; Master’s degree (MBA, MHA, or related field) preferred
• Must have 10+ years of sales and business development experience within healthcare including RCM services
• Proven track record of closing large, complex deals (multi-million dollar contracts)
• Experience selling to hospitals, health systems, and physician organizations

Skills & Competencies

• Deep understanding of end-to-end revenue cycle operations and outsourcing models
• Strong executive presence with the ability to influence C-level stakeholders
• Demonstrated ability to build and scale high-performing sales organizations
• Strategic thinker with strong analytical and problem-solving skills
• Expertise in consultative and solution-based selling approaches
• Strong financial and commercial acumen

Key Performance Indicators (KPIs)

• New business revenue and bookings
• Pipeline growth and conversion rates
• Average deal size and sales cycle length
• Market share growth within target segments
• Sales quota attainment and productivity

Work Environment & Travel

• Remote or hybrid work environment
• Travel required (30-50%) for sales activities, client meetings, conferences, and industry events.

Salary:

• $150k-$200k depending on experience + Commissions + Discretionary Annual Increases

Benefits:

• Medical, Dental, Vision, 1st of the month following 30-days worked
• 401k Match after 6-months
• PTO plus Paid Holidays
• Volunteer Days Off, Tuition Reimbursement and Matching Gift Donations