Client Success Engineer

Client Success Engineer
Location: Remote
Company: Kachhua Solutions Private Ltd.

About Us: Kachhua Solutions Private Limited is an innovative technology company transforming learning through immersive experiences. We operate through two specialized brands, fotonVR and RadiumXR, each focused on redefining how people learn and train.fotonVR provides VR-based school education solutions, enabling students to learn through immersive and interactive experiences that simplify complex concepts and enhance understanding.RadiumXR delivers advanced XR-based industrial training solutions. Through realistic simulations, we enable trainees to practice complex operations and emergency scenarios in a safe, controlled virtual environment. This approach enhances skill development, improves retention, and significantly strengthens workplace safety.At Kachhua Solutions, we believe immersive technology is the future of education and training, making learning more effective, practical, and impactful.

Job Overview: As a Client Success Engineer for industrial training solutions under RadiumXR, you will be responsible for managing and nurturing client accounts within the industrial and corporate training sector. Your primary focus will be to ensure successful adoption, deployment, and long-term engagement of our XR-based industrial training solutions.

You will oversee smooth client onboarding, coordinate implementation processes, and ensure a seamless experience throughout the entire engagement lifecycle. Working closely with industrial clients, technical teams, and project delivery teams, you will ensure that XR training simulations are effectively deployed to meet operational, safety, and skill development objectives.

This role requires strong collaboration between clients and internal teams to deliver measurable value, improve training outcomes, and enhance overall safety and performance standards within industrial environments.

Key Responsibilities:

• Sales & Business Development: Identify new business opportunities within existing and potential client networks, generate leads, present radiumXR solutions, and contribute to achieving sales targets through effective relationship building.
• Client Relationship Management: Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
• Client Onboarding & Support: Ensure smooth onboarding and guide clients in effectively using radiumXR solutions.
• Account Management: Monitor client accounts, usage, and timelines; manage renewals and follow-ups.
• Issue Resolution: Address client concerns promptly and coordinate with internal teams to resolve issues efficiently.
• Client Success & Retention: Track client satisfaction and proactively work to improve engagement and retention.
• Upselling & Cross-Selling: Identify opportunities to expand existing accounts by introducing additional XR solutions or services.
• Reporting & Documentation: Maintain accurate client records and share regular updates with management.

Qualifications:

• Minimum 1 - 2 years of proven experience in a similar field.
• Bachelor’s degree in Mechanical, Electrical, or EC/ All engineering background.
• Strong communication, coordination, and relationship-building skills.
• Ability to manage multiple client accounts simultaneously.
• Problem-solving mindset with a client-focused approach.
• Interest in technology, XR, or immersive solutions is a plus.Perks & Benefits:
• Salary: ₹2.4 - ₹4.8 LPA (based on experience and performance).
• Competitive salary with performance-based incentives.
• Comprehensive training programs and professional development opportunities.
• Collaborative work environment focused on creativity and innovation.

If you're driven by building strong client relationships and excited about working in a fast-growing tech-driven environment, we want to hear from you!

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person