Client Success Executive

We are looking for driven, curious, and proactive individuals who are eager to build a career in Customer Success.

In this role, you will partner closely with customers to ensure successful onboarding, strong adoption, long-term value realization, and sustainable renewals.

This is a great opportunity for someone who enjoys learning new technologies, working with customers, and spotting growth opportunities.

Key Responsibilities

• Customer On Boarding & AdoptionGuide new customers through on boarding and help them successfully adopt our product/platform.
• Customer SupportLearn our product/platform well and provide guidance to help customers solve business challenges.
• Customer Relationship ManagementBuild strong relationships by understanding customer needs and aligning solutions to their goals.
• Customer Retention
  Proactively identify issues, address concerns, and help prevent customer churn.
• Account Growth OpportunitiesSpot opportunities to introduce additional solutions that add value to the customer’s business.

What We’re Looking For

• Diploma or Degree in any discipline (Business, Marketing, Engineering, or IT related fields preferred)
• Minimum 2 years of experience in Customer Success, Sales & Account Management, or Customer Support
• Comfortable communicating with customers via in person, phone, and email
• Willing to engage inactive or cold existing accounts with guidance and coaching
• Strong communication and relationship-building skills
• Organized, detail-oriented, and able to manage multiple customer accounts
• Interest in technology, including SaaS, GenAI, automation, and digital integrations
• A problem-solving mindset with the ability to look at challenges from multiple perspectives
• High initiative, eagerness to learn, and hunger to grow professionally

Why Join Us?

We are the largest engineering software reseller in Singapore, with close to 30 years of market leadership in SOLIDWORKS and engineering solutions. You will be part of a team that values learning, ownership, and long-term career growth. And you will enjoy:

• Exposure to a high-growth, high-demand technology market

• Structured on boarding and continuous learning opportunities

• Hands-on experience working with enterprise and professional customers

• Team bonding activities and overseas company trip

• Sponsored certifications on product training