Client Success Executive

About the role

The Client Success Executive is responsible for managing and growing key client accounts by ensuring high-quality service delivery, strong client relationships, and long-term retention. This role acts as the main point of contact for clients, translating client needs into actionable requirements for internal teams, while proactively identifying opportunities to improve and upselling service value as well as ensuring client satisfaction.

Key responsibilities

• Serve as the primary contact for assigned clients and key accounts
• Build trusted, long-term relationships with client stakeholders (Manager to C-level)
• Understand client objectives, business context, and success metrics
• Manage end-to-end service delivery, ensuring outputs meet agreed scope, quality, and timelines
• Translate client requirements into clear briefs for internal delivery team including insights, operations & production and technical teams
• Coordinate internally to resolve issues, risks, resource or service gaps proactively
• Conduct regular client meetings, service reviews, and performance updates
• Prepare reports, insights, and presentations for client discussions
• Identify upsell or service expansion opportunities within existing accounts and do upselling of services
• Support sales and commercial teams in renewals, proposals, and scope adjustments

About you

• 1+ years experience in Client Success, Account Management, or Project management
• Experience managing B2B, enterprise or government clients
• Background in end-to-end support
• Strong coordination skills with internal operational teams
• Excellent communication and presentation skills
• Experience in media monitoring and insights is highly preferred
• Familiarity with Social Listening tools
• Client-centric mindset with strong service ownership
• Structured, detail-oriented, and proactive
• Strong problem-solving and stakeholder management skills