Client Success Executive

Job Summary

Position title: Client Success Executive

Experience: 1-3 years

Location: Noida

Mode: Hybrid

Notice period: Immediate joiner -15 Days

Job Type: Full time

Job Opening Name: Client Success Executive

Key Skills

• Customer Support
• Technical Support
• Troubleshooting
• Incident Management
• Problem Solving
• Product Support
• Customer Communication
• Issue Resolution
• MS Excel

Key Responsibilities

• Handle customer queries via phone, email, and chat.
• Understand customer needs and assist with product features.
• Troubleshoot and report product issues and technical problems.
• Maintain internal records of customer issues and resolutions.
• Share customer feedback, feature requests, and workarounds with internal teams.
• Follow up with customers to ensure timely issue resolution.
• Handle complex issues through investigation, resolution, escalation, and follow-up.
• Collaborate with Product, Sales, and Marketing teams to improve customer experience.

Required Qualifications

• 13 years of relevant experience in Customer Support / Technical Support.
• Pursuing or completed Bachelors degree.
• Must be a UAE National / Emirati.
• Good communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in MS Excel and PowerPoint.
• Strong customer focus and ability to work under pressure.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.