Client Success Executive

Cintra Consultancy | Singapore

Junior to Mid-Level | Full-Time

About the Role

We’re looking for a

Client Success Executive

to support and manage a portfolio of client accounts across social media, content, performance marketing and digital campaigns.

This is a client-facing role suited for someone with

1–3 years of experience

in account servicing, client success, marketing, advertising or a related field. You’ll act as the bridge between our clients and internal teams, ensuring that projects move smoothly, expectations are managed well, and clients continue to see value from working with Cintra.

What You’ll Do

Client Success & Account Management

Manage day-to-day communication with assigned clients

Build strong relationships and understand each client’s business, objectives and priorities

Provide proactive updates rather than waiting for clients to follow up

Manage expectations, feedback and difficult conversations professionally

Identify account risks early and work with senior team members on recovery plans

Support client renewals, retention and account growth

Project & Campaign Management

Translate client requirements into clear internal briefs

Coordinate across creative, production, editing, performance marketing and other internal teams

Track deliverables, timelines, approvals and outstanding client actions

Ensure work is delivered accurately and within agreed timelines

Conduct quality checks before deliverables are sent to clients

Flag potential delays or blockers early and drive them towards resolution

Strategy & Client Growth

Develop a strong understanding of each client’s industry and target audience

Support campaign planning and social media recommendations

Review campaign/content performance and identify actionable insights

Participate in client reviews and strategy discussions

Identify opportunities to expand or improve the client's existing scope

Account Operations

Maintain accurate account trackers, timelines and documentation

Track scopes, deliverables, outstanding credits and account status

Maintain visibility over upcoming renewals and key client milestones

Ensure meeting notes, action items and follow-ups are properly closed

What We’re Looking For

1–3 years of experience

in account management, client success, marketing, advertising, social media or a related role

Strong written and verbal communication skills

Highly organised and comfortable managing multiple accounts simultaneously

Detail-oriented with strong follow-through

Able to communicate confidently with clients and internal stakeholders

Proactive and comfortable taking ownership instead of waiting for instructions

Able to identify problems early and propose solutions

Comfortable working in a fast-paced agency environment

Experience in a digital, creative, social media or advertising agency is advantageous

What Success Looks Like

You’ll be successful in this role when your clients are

well-serviced, informed and retained

, while the internal team has clear direction and sufficient lead time to deliver good work.

Cintra Consultancy is a creative and strategic content agency helping brands turn ideas into impact. We specialise in content strategy, social media, and storytelling that drives real engagement and ROI. Whether it’s a full campaign rollout or a scroll-stopping piece of content, we help businesses show up with clarity, consistency, and character.