Client Success Intern

Client Success Intern (Part-Time)
Lights On Digital | Honolulu, HI | $16/hr | 20 hours/week | In person, hybrid when needed

We’re hiring a part-time Client Success Intern to keep client requests moving from inbox to done.

We’re a commercial strategy agency for independent and boutique hotels, based in Honolulu. We run revenue management, distribution, digital marketing, and website performance as one coordinated system. That means a lot of moving parts, and Client Success is where they come together.

You’ll work directly with our Client Success Director on day-to-day support across a portfolio of Hawaii and mainland hotels. You’ll learn how an agency actually runs: how a client email becomes a ticket, how a ticket becomes a live promotion, and how the loop gets closed.

Why this internship

• Hospitality from a wide angle. Our clients range from oceanfront resorts in Hawaii to small independent inns on the mainland. You’ll see how different properties attract guests, price their rooms, and fill their calendars.
• Digital marketing from every angle. Most internships put you in one channel. Here you’ll touch paid ads, social, email, websites, SEO, and revenue management, and see how they work together for the same hotel.

What you’ll do

• Respond to basic client email requests, log them in our ticket system, and follow up once the work is complete
• Create and track tickets in our project management tool, monitor due dates, and check in with team members when work stalls
• Run website update requests from intake to completion, including confirming receipt and following up with the client
• Schedule client meetings, prep agendas from open tickets, take notes, and turn follow-ups into tickets
• Fill out creative briefs using our template and move them through the creative team
• Review website heatmaps and log usability issues for the team
• Spot-check client websites for expired promotions, broken links, and mobile display issues
• Track active promotions and collect live links once they launch
• Update Google Business Profiles, OTA listings, and booking engine content using approved copy and images
• Keep client Google Drive folders organized and consistently named
• Support new client onboarding by setting up folders and tracking outstanding access requests
• Compile local event calendars for each market

Where this goes
This internship is built to grow. Starting in 2027, you’ll be trained to own a small set of client accounts as their day-to-day point of contact, handling requests and keeping work on track with support from the team.

What this role isn’t
You won’t set property strategy, pricing, or campaign direction, and you won’t approve client-facing work. Those calls sit with our strategists. Your job is making sure their work gets where it needs to go.

What we’re looking for

• Currently enrolled in or recently graduated from a marketing, communications, hospitality, or business program
• Organized and detail-oriented, with a habit of following things through to the end
• Clear, professional writing for client emails
• Comfortable in Google Workspace (Gmail, Drive, Docs, Sheets)
• Reliable availability for 20 hours a week in our Honolulu office

Nice to have

• Experience with any project management or ticketing tool
• Interest in hotels, travel, or digital marketing

Details

• Pay: $16/hour
• Schedule: 20 hours/week
• Location: In person in Honolulu, hybrid when needed

Pay: $16.00 per hour

Expected hours: 20.0 per week

Work Location: In person