Client Success Lead

About the Role

We are seeking an experienced and commercially driven Customer Success Lead to build and grow strategic customer relationships while driving business growth across key accounts.

In this role, you will serve as the primary point of contact for assigned customers, partnering closely with internal stakeholders to ensure successful delivery of solutions and services. Beyond relationship management, you will play a key role in identifying growth opportunities, developing account strategies, and driving revenue expansion through upselling, cross-selling, and long-term account development.

This is an excellent opportunity for a customer-focused professional who enjoys managing strategic accounts, influencing stakeholders, and delivering measurable business outcomes.

Key Responsibilities

Strategic Account Management

• Act as the trusted advisor and primary point of contact for assigned customer accounts.
• Build and maintain strong, long-term relationships with key stakeholders.
• Develop a deep understanding of customers' business objectives, challenges, and priorities.
• Create and execute strategic account plans to drive engagement and growth.

Revenue Growth & Business Development

• Identify and develop opportunities for account expansion through upselling and cross-selling initiatives.
• Drive revenue growth and achieve assigned sales and margin targets.
• Prepare business proposals, quotations, and commercial solutions.
• Lead commercial discussions and support contract negotiations through to closure.

Customer Success & Service Delivery

• Partner closely with cross-functional teams to ensure seamless delivery of products and services.
• Align customer expectations with internal delivery capabilities.
• Proactively manage customer issues and drive timely resolution.
• Ensure high levels of customer satisfaction, retention, and ongoing engagement.

Pipeline Management & Forecasting

• Maintain accurate opportunity and account records.
• Manage sales pipelines and provide regular forecasts.
• Track account performance and identify new business opportunities within existing customer portfolios.

Requirements

• Min 7 - 10 years of experience in Customer Success, Account Management, Sales, Business Development, or related commercial roles.
• Proven track record of managing external customer accounts and delivering revenue growth.
• Strong experience in - Strategic account planning, Pipeline and opportunity management, Proposal development, Commercial negotiations, Stakeholder management
• Experience working in cross-functional and matrix environments.
• Proficiency in CRM systems, sales forecasting, and pipeline management tools.

Interested applicants, please send your updated resume to [email protected] Only shortlisted candidates will be contacted.

Aiden Chew | EA License No.: 02C3423 | Personnel Registration No.: R22106530

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