Client Success Manager

Please note: applications are only accepted through our website. Apply at https://jobs.digitalneighbor.com/client-success-manager. Applications submitted through Indeed will not be reviewed.

Digital Neighbor is a Tampa based digital marketing agency helping law firms and high transaction businesses across the country grow through SEO, AI search visibility, paid media, and website strategy. We are looking for a Client Success Manager to be the relationship lead for a portfolio of our clients.

What this role is really about

You are the person who makes clients feel taken care of, every single week. The center of the job is a short, goal focused recap email that goes to every client in your book every Friday. It sounds small. It is the single behavior that raises client lifetime value and lowers churn more than anything else we do.

You will own the relationship, not just the tasks. Weekly and monthly check ins, Quarterly Business Reviews, monthly performance reports, and a High Quality Touch Point with every client at least once every 30 days.

What you will do

• Serve as the main point of contact for every client in your book
• Deliver the goal focused Friday recap email to every client, on time, every week
• Host weekly and monthly check in meetings and follow up with clear action items
• Plan and lead Quarterly Business Reviews that turn performance data into a story clients can act on
• Translate what our Strategy and Client Results teams produce into language clients understand
• Review and approve every deliverable before it reaches a client
• Track campaign work in Asana and keep the client health dashboard current
• Retain and grow the revenue under your management, and recommend expanded services when a client is winning
• Capture referrals, testimonials, and reviews at key moments in the client relationship
• Mentor junior members of the Client Success team

What we require

• 4 or more years in client service, account management, or marketing project coordination
• A track record of meeting or exceeding client satisfaction targets
• Intermediate working knowledge of marketing strategy, SEO, PPC, and digital marketing
• Familiarity with Asana, Google Workspace, Agency Analytics, and CRM tools
• Excellent verbal and written communication, including the ability to make complex ideas simple
• Comfort leading client meetings and presentations on camera

How success is measured

We are specific about this so you know what winning looks like before you take the job. You will be measured on Friday recap completion across your book, the percentage of your clients in the green zone on our health dashboard, churn under 3 percent per month, revenue retained and grown, and quality of the client experience you deliver.

The honest part

You will manage competing client priorities at once, balance what clients want against what the team can deliver, lead projects without direct authority over the people doing the work, and protect the Friday cadence during weeks when everything else is on fire. If that sounds like a Tuesday rather than a nightmare, we should talk.

Growth path

Progression into Senior Client Success Manager or Supervisor, larger and higher profile accounts, and a seat in client strategy development.

How to apply

Apply at https://jobs.digitalneighbor.com/client-success-manager. The process takes about 15 minutes: a short form with your resume, then a brief video interview you record on your own time. We ask for video because this role lives on camera in client meetings.

Digital Neighbor is an equal opportunity employer.

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• 401(k) 3% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote