Client Success Manager

Who you are

• 2 years in customer/partner success, implementation or account management
• Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts
• Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations
• Data-driven, adept at customer analytics, success metrics, and designing structured spreadsheets for reporting and complex matrix management
• Proven success driving adoption and retention in a health tech environment
• Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables

What the job involves

• Manage the complete lifecycle for Isaac Health's strategic partners to drive growth and engagement; responsibilities include leading implementation, best-practice playbooks and boosting patient and provider adoption, and proving Isaac Health's value
• Act as the primary contact for customers, addressing needs, concerns, and escalation paths
• Develop success plans, track adoption KPIs, and ensure value realization for clients
• Collaborate with cross-functional teams (sales, marketing, care navigation, product, engineering) to ensure consistent delivery
• Prepare and present regular business reviews with data-driven insights to showcase Isaac Health's value and identify opportunities for growth

Benefits

• Health insurance
• Remote working
• 401k
• PTO