Client Success Manager

Who you are

• The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team
• You're ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously
• Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality
• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively
• 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

What the job involves

• Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals.
• You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role
• Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform
• Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan
• Partner with clients to understand their goal and measure of success across all physician marketing campaigns
• Own client reporting to showcase progress towards goals and campaign performance
• Strategically partner with Sales team for campaign execution through delivery to renewal

The application process

• In your cover letter tell us about your experience working with clients and your experience working remotely!

Benefits

• Competitive health insurance
• Equity grants for all employees
• Lunch & Learns, and a conference/training budget focused on topics relevant to your line of work
• Events - a few times a year, we get the entire team together to celebrate our recent victories and plan our next milestones
• The chance to recognize your colleagues when they step up their game (Doximity will sponsor a small bonus)
• 401k plan with traditional (pre-tax) and roth (after-tax) options (we'll match contributions dollar per dollar, up to $3,000)
• Adoption & fertility benefits for eligible employees - including financial reimbursement, paid parental leave, and bonding leave
• Remote working options
• Home office stipend